The Account Coordinator supports employer clients by managing administrative tasks, ensuring timely document processing, and handling client inquiries effectively.
Hi, we’re Gravie. Our mission is to improve the way people purchase and access healthcare through innovative, consumer-centric health benefit solutions that people can actually use. Our industry-changing products and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.
A Little More About the Role:
We’re looking for an Account Coordinator to provide administrative support for our employer clients. You will work primarily with the Account team in addition to collaborating with Sales, Marketing Compliance and the Advisor teams. The Account Management Coordinator is a key to our success, and is responsible for ensuring a smooth and positive experience for our clients.
You will:
● Manage ongoing administrative tasks for Gravie employer clients to ensure they’re thrilled with our service. You’ll take care of things like employee eligibility, maintenance and researching issues as they arise.
● Make sure all our client forms are complete and the right information has been gathered.
● Request and/or produce quote and rate renewals using online software as requested by the Account Management team.
● Engage in various financial issues and resolutions such as non-sufficient fund follow-up and resolution.
● Provide accurate and timely answers to employer clients’ questions.
● Work with the team to ensure all employer facing document updates have been made, track progress and all follow-up on issues related to the changes that have occurred.
● File e-contracts and other business documents.
● Work to ensure process guides and checklists are current and organized.
● Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.
You bring:
● Strong attention to detail, great organizational skills, and an ability to manage multiple tasks and projects at the same time with accuracy and confidence.
● A positive perspective, a strong willingness to be proactive, great time management skills and self-motivation.
● Previous experience in an administrative support or similar role that requires strong coordination capabilities.
● Demonstrated ability to work independently and to effectively manage time-critical issues.
● Track record of successfully researching and solving problems with minimal guidance.
● Clear and effective phone and email communication.
● Ability to work collaboratively within a team and across departments.
● Experience and comfort working with standard technology systems and programs, including Microsoft Office applications, Mac computers, and Google Workspace.
Extra credit:
● Previous experience at a high growth company
Gravie:
In order to transform health insurance and build a health plan everyone can love, we need talented people doing amazing work. In exchange, we offer a great overall employee experience with opportunities for career growth, meaningful mission-driven work, and an above average total rewards package.
The salary range for this position is $40,000 - $66,600 annually. Numerous factors including, but not limited to, educations, skills, work experience, certifications, etc. will be considered when determining compensation.
Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie’s package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, cell phone reimbursement, transportation perks, education reimbursement, and 1 week of paid paw-ternity leave.
A Little More About Us:
● We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space.
● We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.
● Our customers like us. Our revenue churn is in the low single digits, in an industry where greater than 20% churn is common.
● Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve. We may not be the right place for everybody, but if you get energized by doing work every day that focuses on putting consumers at the front of the line, we could be a great place for you. It takes unique people and diverse perspectives to deliver our results. We encourage you to be your authentic self – we like you that way.
Top Skills
Google Workspace
MS Office
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