Deliver live presentations and client education, manage client logins and Salesforce pipeline, track renewals and usage reporting, run CRM and Excel reports, liaise with marketing, schedule and execute client outreach, take detailed notes and follow up on action items, and provide proactive client support to grow adoption of APM Music services.
Everyone who has ever experienced music synchronized to picture knows the undeniable impact that it plays. APM Music has been a crucial part of that experience for over 35 years with everything from the smallest of indie films to the largest blockbuster studio releases; television sit-coms to commercials and sports broadcasting; video games to film trailers; and, even user-generated content to being sampled in some of your favorite songs.
Founded in 1983 as a joint venture between Sony/ATV and Universal, APM Music is the recognized leader in the production music industry. Offering a comprehensive collection of original music, the Sports team at APM Music helps the Sports Entertainment creative community find/license/create music for their productions from our ever-expanding collection of 1M+ tracks.
The Role
We are seeking an Account Coordinator to join our Sports team. This role is remote and will work east coast hours (9:00 AM – 6:00 PM ET). The right candidate for this role will be engaged in the below activities:
Job Duties
- Conduct engaging and informative live presentations of our website and services to new and renewing clients so they can find music efficiently
- Gather feedback and survey data on presentations to develop product insights.
- Engage and educate clients on music director and other APM offerings and services
- Manage client log ins: creation, deactivation, troubleshooting log in issues
- Manage pipeline in Salesforce CRM
- Follow up with clients for usage reporting
- Manage and track the lifecycle of renewals across both Account Executives' book of business. Develop processes to ensure renewals are scheduled, negotiated, proposed, and signed.
- Analyze client reporting and health: Grow positive signals/behaviors and intervene on negative signals
- Liaise between Sports team and Marketing department on a number of recurring and oneoff marketing projects, including but not limited to email campaigns, social media initiatives, landing pages and pitch decks
- Consistently update contact information in CRM as contacts move throughout the industry
- Run a variety of reports using Salesforce CRM and other internal databases
- Stay up to date with industry / competitive landscape / new product features / services / pricing. Execute on proactive/forward-thinking strategy to overservice clients ahead of key events.
- •ake detailed notes on internal and external Zoom/video calls and execute relevant action items
- Have a creative approach to identify client needs and suggest appropriate solutions, products and/or services
- Handle both internal and external scheduling for Account Executives
- Manage and execute timely outreach to clients throughout key timeframes of their seasons
- Generate awareness and adoption of new website features and services
- Respond to client questions and concerns with prompt, thoughtful service
- Other duties as assigned
Requirements
- Passion for the intersection of sports entertainment and music
- Experience in customer success, account management or similar positions
- Highly organized with meticulous attention to detail
- Strong presenter who is comfortable going off-script and communicating clearly and confidently with diverse audiences.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to multi-task and keep the team and your tasks organized
- Problem-solving mindset for our clients and the company
- Comfortable taking in and making outbound calls to customers
- Experience with CRM software (e.g., Salesforce)
- Intermediate Excel skills
- Solid note-taking skills
- Ability to give and receive constructive feedback with openness and professionalism
What’s in it for you?
- The opportunity to work within a tight-knit and collaborative team that values new ideas and outside perspectives
- A challenging, but rewarding, opportunity to develop new ideas and creative solutions in an industry that changes yearly, quarterly, and sometimes overnight.
- Health benefits, 401k, life and disability benefits and a generous time-off policy
- Team building and attendance to industry events
Cover Letter Note
- Send your 3 favorite sports teams (and why they are your favorite) as part of your cover letter
APM Music Hollywood Beach, California, USA Office
Hollywood Beach, CA, United States
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