Account and Process Support Analyst

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Sales team advocates for our products and the customers they serve. We've built a loyal customer base by selling consumers, retailers, affiliate partners, distributors and industry stakeholders on the DISH brands with authenticity. The sales department is critical to driving demand and creating strategic partnerships across the industry
Job Duties and Responsibilities
Key Responsibilities:

• Provide billing and operational support to frontline call center agents, commercial partners, and properties
• Create and update resources such as process flows and standard operating procedure documents
• May manage large scale projects involving cross departmental cooperation
• May assist in development, testing, and implementation of new features for different CRMs
• Educate commercial partners on correct operating procedures

Skills, Experience and Requirements
Education and Experience:

• College degree or two to four years of similar work experience required

Skills and Qualifications:

• Ability to learn new processes and procedures quickly
• Strong verbal and written communication skills to explain technical and operational procedures to various people from technicians to non-technical end customers
• Ability to multitask
• Ability to prioritize workloads and tasks
• Ability to keep the bigger picture in mind while performing daily transactional tasks
• Flexibility in the face of rapidly changing standard operating procedures
• Effective de-escalation skills in the face of difficult or volatile situations
• Knowledge of Google Suite is strongly preferred but not required
• Knowledge of Salesforce is preferred but not required

Visa sponsorship not available for this role
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.