Access Specialist I- Outpatient Registration

QUALIFICATIONS:

• High School diploma;
• Prefer one year of hospital or clinic revenue cycle experience;
• Working knowledge of computers;
• Medical terminology required.  Medical terminology may also be completed through SEH training and development electronic education program within orientation period.

LANGUAGE/ COMMUNICATION SKILLS:

• Excellent written, verbal and interpersonal skills;
• Ability to interact with customers in both hospital and clinic environments.

SKILLS:

• Basic keyboard/typing skills;
• Basic computer skills;
• Calculator skills;

POSITION DUTIES:

• Works as part of a multi-disciplinary team to provide answers to inquiries and questions;
• Troubleshoot problems and provide information;
• Handle intervention or referrals with a professional and respectful customer service focus telephonically and/or in person;
• Provides a variety of support services in connection to the day-to-day operations in a health care environment.;
• First and ongoing point of contact for all clients either by phone or in person;
• Provides scheduling or patient enrollment for services;
• Enters/updates all demographic information, financial/billing information, caregiver contact information, and additional information needed to complete patient record;
• Verifies third party payer coverage;
• Collects self-pay balances;
• Schedules patient for planned clinical services;
• Makes referrals for customers to appropriate resources;
• Must be able to consistently stay calm while interacting with clients telephonically or in person;
• Must be able to adapt to a consistently changing fast paced environment that requires excellent multi-tasking skills;
• Must be flexible with the business needs and report daily with a “can do” approach;
• Provides estimates for clinical services;
• Performs transcription of basic orders in software system for patient account processing;
• Obtains/initiates authorizations for clinical services when required;
• Obtains all required signatures needed for billing and clinical treatment;
• Coordinates assistance and initiates self-pay workflows;
• Responsible for assisting patients with SE Health financial assistance programs;
• Performs all other duties as assigned.