Provide incident, event and request fulfillment support for a Git/Gerrit/Jenkins/Artifactory-based software toolchain. Monitor CI jobs and alerts, troubleshoot issues, perform downtime testing, document fixes, and hand over knowledge. Participate in team meetings and support day-to-day toolchain operations.
Company Description
Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.
Procom’s areas of staffing expertise include:
• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy
Specialties• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)
- Provide Incident Support and Request Fulfilment to the customized Software Toolchain environment which is based on Git/Gerrit/Jenkins, Artifactory, including the testing cloud environment, etc.
- ITIL - Incident Management: To manage the lifecycle of all Incidents. The primary objective of Incident Management is to return the IT service to users as quickly as possible.
- ITIL - Event Management: Make sure that the Git/Gerrit software toolchain environment CIs and services are constantly monitored.
- ITIL - Request Fulfilment: To fulfil Service Requests, which in most cases are minor (standard) Changes or requests for information.
- Monitor and troubleshoot the alerts from monitoring system for the software toolchain environment
- Monitor and analyse the continuous integration jobs based on Jenkins, and contact stakeholders of the jobs for troubleshooting, if necessary.
- Documentation of technical fix solution and knowhow
- Participate in team meeting if required
- Participate in downtime maintenance testing, if required
- Support the software toolchain environment on day-to-day work, including any possible applications tools issues, services, or workflow related issues and services.
- Knowledge handover upon completion of assignment, if required.
- Work experience at least 2 years, administration of Git/Gerrit/Jenkins, and/or other open source tools, e.g. Artifactory etc.
- Experienced in Linux environments, comfortable in networking topics
- Scripting experience in Java, Python, is a plus.
- Fast learner and self-motivated in learning in new environment
- Strong analytical and problem solving skills
- Customer orientation
- Good team player and good communication skills
- English (written and spoken) is a must
PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.
Similar Jobs
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Leads and manages the DevOps/DevSecOps team responsible for scalable AI cloud infrastructure, developer platforms, CI/CD, release engineering, infrastructure-as-code, GitOps, security automation, observability, and incident management. Defines the team’s strategy and multi-quarter roadmap, mentors engineers, manages cross-functional projects and dependencies, supports compliance audits, and partners with security and infrastructure leaders to improve reliability, developer experience, and operational excellence.
Top Skills:
Argo CdAWSAws Secrets ManagerAzureBashBuildkiteCloudFormationDastDatadogDockerGCPGithub ActionsGitlab CiGitopsGoGrafanaHelmIamJenkinsKubernetesOpentelemetryPrometheusPulumiPythonSastScaTerraformVault
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Build and own distributed runtime infrastructure for Moveworks’ AI agents. Responsibilities include agent orchestration, long-running session management, lease-based ownership, crash recovery, event-driven messaging, structured concurrency, observability, caching, and state management. The role requires designing highly scalable backend systems using Python or Go and technologies such as DynamoDB, SQS, Kafka, Redis, gRPC, and OpenTelemetry.
Top Skills:
Amazon SqsApache KafkaAsyncioDynamoDBGoGrpcOpentelemetryPrometheusProtocol BuffersPythonRedisSocket.Io
.png)
Hardware • Other • Appliances
Develops, implements, and optimizes manufacturing processes for cooling products. Supports NPI, DFM, process transfers, root cause analysis, process validation, yield improvement, tooling and equipment implementation, supplier qualification, engineering changes, documentation, and production troubleshooting. Collaborates with engineering teams, suppliers, and production personnel to improve quality, cost, delivery, manufacturability, and productivity.
Top Skills:
3D CadAssembly AutomationLeak TestingSolidworksStatistical Process ControlTooling And Fixture Development
What you need to know about the Los Angeles Tech Scene
Los Angeles is a global leader in entertainment, so it’s no surprise that many of the biggest players in streaming, digital media and game development call the city home. But the city boasts plenty of non-entertainment innovation as well, with tech companies spanning verticals like AI, fintech, e-commerce and biotech. With major universities like Caltech, UCLA, USC and the nearby UC Irvine, the city has a steady supply of top-flight tech and engineering talent — not counting the graduates flocking to Los Angeles from across the world to enjoy its beaches, culture and year-round temperate climate.
Key Facts About Los Angeles Tech
- Number of Tech Workers: 375,800; 5.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Snap, Netflix, SpaceX, Disney, Google
- Key Industries: Artificial intelligence, adtech, media, software, game development
- Funding Landscape: $11.6 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Strong Ventures, Fifth Wall, Upfront Ventures, Mucker Capital, Kittyhawk Ventures
- Research Centers and Universities: California Institute of Technology, UCLA, University of Southern California, UC Irvine, Pepperdine, California Institute for Immunology and Immunotherapy, Center for Quantum Science and Engineering
