10420 - Sr. Software Engineer (Siebel CRM)

10420 – Sr. Software Engineer (Siebel CRM), Irvine

Company Overview

Hyundai AutoEver America (HAEA) is the dynamic IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, we provide cutting-edge IT services and support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis.
HAEA offers a truly global and collaborative environment. Here, you’ll drive innovation, boost operational efficiency, and help shape the future of mobility for the Hyundai Motor Group.
At HAEA, we understand that IT is the cornerstone of today’s fast-evolving digital world. By uniting all IT resources under one roof, we deliver consistent, top-quality solutions while serving as the crucial information link between Hyundai’s Global Headquarters and North American operations.
If you’re passionate about technology and eager to make a real impact at a world-class company, Hyundai AutoEver America is the place to grow your career. Join us and be part of the transformation that’s driving the future of automotive innovation.

Role Overview:

The Associate, Customer Service & CRM Systems is responsible for successful Operations Support & Project delivery of Siebel Applications & process engagements. This is a technical position providing hands-on delivery role, working with the cross-functional teams, while ensuring excellent client relationship. This position requires high level of experience in Siebel Call Center & Marketing modules, to provide value driven support to a large business users group.

What You Will Do

• Provide operational support for Siebel environments, including automation, job scheduling, monitoring, maintenance, patches, upgrades, security, and administration.
• Define Siebel system architecture, deploy thin clients, and develop integration solutions with external systems using EAI, Web Services, VBC, and XML techniques.
• Collaborate with development teams to design, build, and troubleshoot application, integration, and reporting solutions; enforce development standards and release management processes.
• Design data entities, support EIM mapping and data loads, and create testing strategies for system integration, data validation, and end-to-end testing.
• Coordinate analysis and design sessions, translating business requirements into technical designs for Siebel Call Center, Marketing, and Financial Services applications.
• Act as a subject matter expert for complex Siebel functionalities (e.g., email integration, marketing, correspondence, web integration), while ensuring quality deliverables, documentation, and timely project execution.

Basic Qualifications:

• Bachelor’s degree or equivalent experience.
• 7+ years of experience in Siebel, consulting, or software development, including 4+ years in leadership roles (solution architect, technical lead).
• Minimum 4 years of hands-on production support/maintenance for large enterprise applications.
• Strong expertise in Siebel Open UI platform, with experience in JavaScript, JQuery, JSON, HTML/CSS, and web UI design; Open UI experience and Oracle Siebel 8.0 Consultant Expert certification preferred.
• Proven track record in end-to-end consulting/software development projects with excellent communication skills.
• Deep knowledge of database concepts, logical/physical design, data warehouse/BI concepts, and ERWIN data modeling tools.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Salary range: 103,170 to $158,873

In addition to a competitive salary, this position offers a fantastic benefits package that includes comprehensive medical/dental coverage, generous PTO, education assistance, and annual merit increase eligibility in a growth-focused work environment.

Team Culture:  

Our team thrives on collaboration, innovation, and continuous learning. We foster a supportive environment where every member is encouraged to share ideas and contribute to problem-solving. We value: 

• Passion for Technology: We are enthusiastic about emerging technologies and their potential to transform the automotive industry. 
• Agility: We work in an agile environment, adapting quickly to changes and continuously improving our processes. 
• Teamwork: We believe in the power of teamwork and collaboration, supporting each other to achieve common goals. 
• Growth: We prioritize personal and professional growth, offering opportunities for learning and development. 
• Inclusivity: We maintain an inclusive culture where diverse perspectives are valued, and everyone feels welcome. 

Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.