Head of Customer Experience
2 days ago
Not limited to day to day operations, though this is part of your role, you are keen and informed on market changes that can impact [company] from a CX and brand perspective.
As a highly visible team member, you will exemplify leadership by understanding the business in a way that impacts customers and stakeholders. You’ll continue to expand your skill set and be knowledgeable by participating in learning that will further Ilia as a brand that differentiates itself based on their customer experience.
You will see problems as opportunities, and will possess the ability to interpret data and extract useful information to create action for employees and customers.
Align CX with [company’s] business objectives and make the objectives obtainable, useful and digestible at all levels within the company.
As a mentor, you will coach and develop the next level of leaders, promising to stretch them in their current role and will provide positively reinforced feedback in the moment of truth.