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Yonex USA
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Retail • Sports • Manufacturing
Leads wholesale customer support escalations, high-volume order processing, ERP and Zendesk workflows, account reconciliations, credits, billing corrections, returns and warranty claims. Coordinates with sales, accounting, and warehouse teams to improve fulfillment accuracy and resolution times. Supports SOP development, onboarding, training, quality audits, and process improvement while maintaining high B2B service standards.
