Jobs at Vetcove

Owns the performance and operations of Vetcove’s clinic purchasing platform while leading Account Management and Customer Experience teams supporting major enterprise customers. Responsibilities include developing managers, strengthening customer relationships, driving adoption and retention, coordinating cross-functional initiatives, informing product and commercial strategy, improving operational metrics, and overseeing executive customer communications. The role requires up to 25% travel for customer planning and business reviews.

Manage programs that engage and grow veterinary clinic customers through newsletters, referrals, webinars, playbooks, education, and re-engagement initiatives. Analyze usage, sales, engagement, and health metrics to identify at-risk clinics and drive retention. Build dashboards with AI and data-team support, advocate for customer needs with Product, and deliver data-driven business reviews. The role combines scalable customer success programming with direct clinic conversations.

Retain existing veterinary clinic customers through proactive phone, email, chat, and video outreach. Identify at-risk accounts, resolve concerns, train users, deliver presentations and demos, create educational content, gather feedback, analyze customer engagement, and share product recommendations cross-functionally. The role also supports process improvements and collaborates with Customer Experience, Sales and Growth, and Engineering teams.

Supports veterinary professionals using Vetcove’s software through live chat, email, phone, discussion boards, and platform demos. Responsibilities include troubleshooting, managing account and item-related administrative tasks, escalating feature feedback, coordinating with vendors and partners, and improving support workflows. The role requires strong communication, patience, adaptability, customer-facing experience, and the ability to manage multiple responsibilities in a fully remote environment.

Lead end-to-end product design for veterinary software, from discovery and research through implementation. Create user flows, wireframes, mockups, and prototypes; collaborate with product managers and engineers on roadmaps and quality execution; facilitate research, design sprints, and workshops; and evolve the company’s design system. The role requires designing complex B2B SaaS applications in a fully remote, fast-paced environment.

Oversee end-to-end implementation projects for veterinary clinic software. Manage project plans, timelines, milestones, priorities, stakeholder communications, task assignments, cross-functional collaboration, integrations, and product launch preparation. Serve as the primary client-facing contact and internal liaison between engineering, business, leadership, and external partners. Manage multiple projects in a fast-paced environment while ensuring deliverables remain on schedule.

Design and manage programs that increase veterinary clinic engagement, platform adoption, and retention. Responsibilities include community initiatives, seminars, webinars, educational resources, re-engagement plans, account health monitoring, dashboard development, customer feedback, and data-driven business reviews. The role combines scalable program management with direct clinic communication and cross-functional product collaboration.

Leads and develops a software engineering team through coaching, feedback, hiring, and career growth. Partners with product and engineering leadership on priorities, execution, architecture, and technical strategy. Reviews system designs, evaluates tradeoffs, supports code reviews, and drives improvements in scalability, reliability, performance, testing, and engineering processes. Works remotely with cross-functional leaders to deliver and maintain veterinary software products.

Lead and mentor a team of Onboarding Specialists responsible for implementing Vetcove’s software for veterinary clinics. Own implementation strategy from project planning through go-live, manage client escalations, coordinate with Product and Engineering, oversee training and troubleshooting, and build scalable processes, templates, metrics, and reporting frameworks. The role requires managing multiple concurrent implementations, communicating with technical and executive stakeholders, and occasional travel to client sites.

Lead and develop a customer support team by managing onboarding, training, performance measurement, hiring, and support best practices. Serve as the voice of customer experience, collaborate cross-functionally on feature requests and process improvements, and streamline communication with vendors and partners. Support customers through chat, phone, email, troubleshooting, and other channels while helping scale CX workflows and maintain a positive user experience.

Manage and grow relationships with corporate veterinary hospital groups. Serve as the primary client contact, lead account strategy, build executive relationships, conduct business reviews, gather product feedback, develop account roadmaps, support customer success and growth, and cultivate prospective consolidator partnerships.

Lead the architecture and delivery of large-scale React and React Native applications across web and mobile. Establish frontend standards for performance, accessibility, reliability, and maintainability; build shared component libraries and design systems; resolve complex frontend and cross-stack issues; partner with product, design, and backend teams; and mentor engineers while shaping technical strategy across multiple product areas.

Lead architecture and delivery of complex web and mobile product initiatives. Build React and React Native applications, scalable components, APIs, data models, and shared libraries. Establish engineering standards, improve testing, performance, security, and reliability, and optimize database queries. Mentor engineers, guide technical decisions, and partner with leadership and stakeholders to shape the product roadmap. This is a fully remote role supporting veterinary clinic operations and supply-chain workflows.

Leads end-to-end onboarding and software implementation for veterinary clinics, managing and mentoring a team of 5+ specialists. Owns implementation strategy, project planning, migrations, go-live execution, training, and delivery metrics. Serves as the escalation point for clients and coordinates with Product, Engineering, Strategy, and Support. Builds scalable processes, templates, and tools while maintaining executive-level communication. Occasional travel to client sites may be required for critical launches.

Own recruiting strategy across technical and non-technical teams, partnering with executives and hiring managers to create targeted hiring plans. Build proactive pipelines, source and close active and passive candidates, improve recruiting processes, manage ATS and sourcing tools, track recruiting metrics, and champion the candidate experience. The role also contributes to employer branding and supports hiring in a fast-paced, scaling environment.

Build and maintain features across Vetcove’s web, backend, and mobile platforms. Responsibilities include developing React and React Native applications, creating reusable components, improving test coverage, designing performant and secure data models, optimizing database queries, writing API endpoints, and collaborating with engineering, product, and company leadership in a fully remote environment.

The Associate General Counsel will advise Vetcove on commercial contracting, SaaS and product matters, privacy, data security, intellectual property, regulatory compliance, and strategic growth initiatives. Responsibilities include negotiating commercial agreements, counseling product and business teams, translating complex legal requirements into practical guidance, and supporting new products, markets, commercial models, and regulated workflows. The role partners cross-functionally within a fast-growing, remote technology company serving the veterinary industry.

Supports strategic brand partners through client communication, campaign project management, onboarding, reporting, performance analysis, and optimization recommendations. Collaborates with senior account managers, data scientists, and internal stakeholders to execute campaigns, deliver business reviews, educate clients, and strengthen long-term relationships. The role offers a path toward independently managing smaller accounts and eventually larger partnerships.

Integrate and fine-tune existing AI models within production software, evaluate model performance, build evaluation frameworks, configure observability, develop Python AI features, and troubleshoot real-world performance. Collaborate with data science, engineering, the CTO, and cross-functional teams to improve products and identify AI innovation opportunities. This role focuses on applying existing models rather than designing new machine learning models.

Manage key client relationships as the primary communication point and strategic advisor. Lead account meetings, action items, performance reporting, presentations, optimization recommendations, catalog updates, marketing campaigns, and onboarding coordination. Collaborate with product, engineering, onboarding, and implementation teams to resolve issues and communicate initiatives. Build long-term corporate relationships, loyalty, and trust while supporting client success for Vetcove’s veterinary software platform.