Jobs at TierPoint

Provides first-line help desk support for global customers, managing incidents, desktop support, proprietary applications, service tickets, SLAs, escalations, and customer communications. The role involves troubleshooting issues using technical documentation, dispatching service requests, maintaining detailed ticket records, monitoring systems, collaborating with specialists and engineers, and contributing to the knowledgebase.

Provides 24x7 operational support for managed Linux customer environments, including installation, incident resolution, patching, escalation support, documentation, customer communication, and process automation. Collaborates with operations and architecture teams to maintain service availability and resolve high-severity incidents.

Provides first-line global help desk support for incidents, desktop issues, and proprietary applications. Receives calls, creates and updates tickets, troubleshoots issues using technical documentation, monitors service queues and SLAs, dispatches providers, manages escalations, documents resolutions, and communicates with customers and engineering teams. Supports knowledgebase maintenance and internal system monitoring while delivering professional customer service.

Build and lead the company’s SEO and AEO strategy, including technical optimization, keyword research, content planning, audits, reporting, and conversion improvement. Analyze organic performance, site health, user journeys, and algorithm changes while partnering with marketing and content teams. Manage the website content roadmap, recommend improvements, enable cross-functional SEO best practices, and drive organic traffic and brand growth.

Senior Client Executive responsible for selling infrastructure, cloud, managed services, and security solutions to mid-market and enterprise organizations. The role involves prospecting, developing territory and account plans, building executive relationships, managing consultative sales cycles, expanding existing accounts, leveraging partners, maintaining CRM pipeline discipline, forecasting bookings, and achieving recurring revenue goals across the New England market.

Protects revenue integrity through customer account reviews, dispute investigations, contract and pricing validation, revenue leakage analysis, financial adjustments, reporting, and root-cause analysis. Supports billing operations by investigating discrepancies, improving processes, maintaining billing and order-to-cash knowledge, and implementing billing controls. Partners with Finance, Billing Operations, Sales, Customer Success, Legal, and Contract Administration.