Jobs at SummerScape

Manage customer relationships, serve as primary contact for inquiries, coordinate onboarding and training, monitor account health, resolve issues, and ensure customer satisfaction and retention while liaising with internal teams.

Process and reconcile payroll across pay cycles, maintain time and attendance records, calculate wages/deductions, support tax and compliance filings, respond to employee payroll inquiries, and maintain confidential payroll records.

Manage, maintain, and secure database servers, optimize performance and queries, implement backups and recovery, troubleshoot issues, apply patches/upgrades, document procedures, and support development and data migration efforts.

Drive revenue growth by identifying new markets and opportunities, building and maintaining client relationships, delivering proposals and presentations, negotiating contracts, and collaborating with sales, marketing, and product teams. Analyze market trends and track pipeline performance while representing the company at industry events.

Provide high-level administrative support to senior executives including calendar and travel management, correspondence and presentation preparation, communications triage, research and briefing materials, event coordination, confidential file management, project coordination, and ad-hoc support for special projects to ensure smooth executive operations.

Provide front-line customer support via phone, email, and chat; resolve issues, offer solutions, document interactions, escalate complex cases, assist with account updates and orders, meet response and satisfaction targets, and share team feedback and best practices.

Provide administrative support to maintain office efficiency: manage calendars, communications, documents, filing, meeting prep, travel arrangements, supplies, and assist team members with tasks and projects.

Respond to incoming customer calls, identify needs, resolve account and billing issues, document interactions, follow scripts and compliance, escalate complex issues, meet performance targets, and collaborate to improve service.

Create visual concepts for digital and print platforms, including logos, icons, layouts, and branded templates. Collaborate with marketing, product, and leadership to ensure consistent brand application, prepare print-ready artwork, revise designs based on feedback, manage multiple projects, maintain organized files/version control, and stay current with design trends.

Enter, update, verify, and maintain accurate data in company systems; prepare and sort documents; generate simple reports; handle sensitive information confidentially; assist with scanning, emailing, filing, and meet data entry deadlines.

Provide remote administrative support including calendar and email management, file organization, research and data entry, document and presentation preparation, basic customer support, and team coordination to keep operations running smoothly.