SPS Benefits Overview

Supervises reception and mailroom operations across multiple client sites, managing staff schedules, service delivery, SOP adherence, training, performance discussions, client relationships, escalations, and operational improvement projects. Ensures sites meet service-level agreements and maintains customer satisfaction while communicating with clients, managers, staff, and executives. The role requires frequent physical activity, package handling, office equipment use, and up to 25% local travel.

Provides floating office and field support across client sites, including mail and package processing, printing, scanning, binding, supply restocking, meeting-room setup, visitor reception, phone handling, and general administrative assistance. Maintains shipping procedures, office organization, equipment readiness, and professional customer service. Requires reliable transportation for travel within an assigned regional area and the ability to lift up to 50 pounds with assistance.

Provides reception and concierge services by greeting visitors, answering and routing calls, managing visitor access and badges, handling mail and packages, supporting meeting rooms and hospitality areas, replenishing supplies, and providing light administrative assistance. The role requires professional customer service, confidentiality, organization, multitasking, and the ability to operate office and communication equipment.