Solera Holdings Benefits Overview

Serve as product SME and performance manager for dealership solutions (CRM, DMS, Service, Marketing). Drive adoption, analyze KPIs, deliver coaching, workflows, and ROI storytelling to improve dealership operations and support renewals and expansions. Collaborate with Account Management, Product, Engineering, Support, and Marketing; perform usage audits, on-site/virtual training, and document progress.

Drive territory revenue growth across Western U.S. and Western Canada by generating new business, managing accounts, conducting on-site demos and reviews, maintaining CRM pipeline, representing the company at industry events, and collaborating with internal teams to ensure customer success and product adoption.

The Vehicle Replacement Specialist I manages inbound client requests for vehicle replacement reports, ensuring accurate documentation and prompt service support. Responsibilities include answering inquiries, conducting research, and maintaining compliance procedures. Agents are expected to provide exceptional customer service and collaborate with other team members to escalate issues when necessary.