Jobs at Socket (socket.dev)

Lead and develop a team of Commercial Technical Account Managers responsible for onboarding, adoption, customer health, retention, escalations, and technical customer partnerships. Improve post-sales systems including segmentation, health scoring, QBRs, playbooks, automation, and digital-touch programs. Report retention and team performance to leadership, collaborate with Product and Engineering, and support strategic customer and company meetings.

Leads and develops an enterprise Technical Account Management team responsible for onboarding, adoption, customer health, retention, escalations, and technical partnerships. The role improves post-sales systems, including segmentation, health scoring, playbooks, QBRs, automation, and digital-touch programs. It owns retention and adoption outcomes, supports enterprise customers, communicates insights to Product and Engineering, and reports performance to leadership. The manager also supports customers directly when needed and travels for customer and company meetings.

Own post-sale success for commercial customers by leading technical onboarding, configuring integrations across CI/CD systems and developer tools, troubleshooting production issues, conducting architecture reviews, and driving product adoption. The role manages customer relationships, QBRs, success plans, workshops, and technical support while partnering with Sales, Product, and Engineering to resolve issues and improve scalable customer-success programs.

Own post-sale success for enterprise customers by leading technical onboarding, configuring integrations across CI/CD systems and developer tooling, troubleshooting production issues, conducting architecture reviews and enablement sessions, and driving adoption. Partner with account executives on renewals and expansions while gathering customer feedback for Product and Engineering. The role requires strong technical customer-facing experience, code literacy, SaaS integration knowledge, and comfort working with developers, security teams, and executives.

Generate and qualify new business leads, serve as the first prospect contact, execute targeted outreach strategies, present Socket’s security product, conduct market research, and collaborate with sales teams to create sales opportunities. The role requires CRM usage, strong communication, self-motivation, and the ability to work in a fast-paced startup environment.

Own Socket’s compliance program as an engineered system, including SOC 2 Type II, ISO 27001 certification, continuous evidence automation, risk and vendor risk management, customer assurance artifacts, and the trust portal. Evaluate AI governance frameworks and lead compliance platform decisions. Report to the CISO, establish the GRC function, and hire and manage a customer trust teammate.

The Sales Engineer will liaise with customers, provide technical support in pre-sales, lead product demonstrations, and communicate feedback to internal teams. They will also assist with customer integrations and drive post-sales success.

Lead and grow a high-performing engineering team, partner with stakeholders to ensure the right problems are solved, guide technical decisions and architecture, improve processes and remove bottlenecks, balance long-term investments with near-term delivery, and foster ownership and continuous improvement in a remote, distributed environment.

The role involves building and scaling patching infrastructure to secure open source code against vulnerabilities, focusing on automation and community impact.

Lead a team of Account Executives, ensure quota attainment, manage pipeline reviews, and improve team execution in B2B SaaS sales.

As a Threat Analyst at Socket, you'll analyze threats, automate workflows, author research, and collaborate with engineering for security enhancements.

As a Senior Platform Engineer at Socket, you'll enhance infrastructure, improve performance, debug production issues, and build observability systems while participating in an on-call rotation.

The Forward Deployed Engineer will serve as a technical bridge between clients and engineering teams, writing custom code and integrations, while ensuring customer success with Socket's security platform through strong relationships and expert technical guidance.

You will manage partner relationships, create partnership strategies, enable sales, conduct performance reviews, and drive revenue growth for Socket.

Sales Engineer role involves supporting enterprise customers with technical education, crafting content, guiding integration, and collaborating across teams for customer satisfaction.

Drive go-to-market strategy, manage sales cycle for enterprise organizations, and build relationships with security teams to exceed revenue targets.

Own Socket's social media presence: plan and run a weekly content calendar, produce and edit short-form video/audio clips, adapt content per platform, engage developer/security communities, track metrics and trends, and manage inboxes and reputation. Use AI tools to amplify creativity and deliver campaign-driven storytelling.

Lead Socket's technical partner ecosystem: identify and manage integrations, drive partnership lifecycle from discovery to shipped integrations, align product and GTM, enable sales/marketing, and measure adoption and partner-driven pipeline growth.

As a Sales Engineer for SMB clients, you'll provide technical support and guidance in pre-sales, lead demos, create technical content, and bridge customer needs with engineering and product teams.