Jobs at Shimano North America Holding, Inc.

Supervise accounts receivable operations, including invoicing, cash application, collections, reconciliations, credit administration, reporting, and internal controls. Lead, train, and mentor A/R staff while monitoring workload, performance, deadlines, and compliance. Analyze processes, implement improvements, resolve billing disputes, support audits, maintain SOPs, and collaborate with internal stakeholders, customers, and collection agencies.

Manages accounts receivable credit activities, including cash collections, daily cash posting and reconciliation, deduction and chargeback resolution, credit evaluations, KPI reporting, and customer account management. Partners with Sales and customers to resolve issues, reduce delinquency and non-program deductions, maintain contractual records, and process quarterly credits and reports. Requires strong analytical, organizational, communication, and follow-through skills.

Manage OEM customer relationships and execute sales growth plans for Shimano’s bike division. Responsibilities include forecasting, sales reporting, customer planning, product integration, promotional strategy, market research, internal coordination, and communication with international factories. The role requires strong bicycle industry knowledge, presentation and organizational skills, and at least 50% domestic and international travel.

Provides first-level IT and network support, including computer, printer, software, VoIP, Active Directory, hardware, backup, and disaster recovery administration. Supports users, manages tickets and IT equipment, maintains technical documentation, monitors network performance, and assists with site maintenance. The role requires customer service, troubleshooting, communication, organizational, and decision-making skills, with occasional travel and on-call support responsibilities.

Leads Shimano’s OEM bicycle sales program by managing importer sales managers, developing forecasts and strategic sales plans, identifying product specification opportunities, and growing revenue and market share. Builds long-term OEM partnerships, collaborates with product, marketing, planning, service, and global teams, supports production planning, analyzes market trends, and resolves customer and supply issues. Requires extensive bicycle-industry OEM sales experience and at least 50% travel, including international travel.

Manages customer accounts and sales orders for Shimano’s bike division, partnering with sales teams, buyers, warehouse staff, and internal departments. Responsibilities include implementing customer programs, resolving order and logistics issues, monitoring inventory and fill rates, coordinating shipments and backorders, entering orders, tracking sales performance, supporting forecasts, reporting trends, and strengthening retailer relationships. The role also provides product information, supports launches, identifies process improvements, and periodically travels for account meetings, planning, and training.