SDL Benefits Overview

Own post-implementation customer relationships for government and enterprise SaaS clients. Drive adoption, value realization, retention, renewals, and account expansion through success plans, training, proactive outreach, health monitoring, and quarterly business reviews. Collaborate with Support, Product, Implementation, Engineering, and Sales teams; represent the customer voice and resolve issues. The role requires regular customer site visits in New Jersey or nearby states and uses GRR, NRR, and NPS performance metrics.

Staff Accountant supporting accounts payable, billing, accounts receivable, revenue close, reconciliations, accruals, prepaids, deferred revenue, and variance analysis across US and Canadian entities. The role requires NetSuite transaction and reporting experience, strong Excel skills, independent problem-solving, and process documentation. Preferred experience includes ASC 606 revenue recognition, NetSuite ARM, multi-entity or multi-currency accounting, and SaaS or startup environments.

Own HR operations across the employee lifecycle for a global, blended workforce of employees, EOR workers, and contractors. Responsibilities include payroll, benefits, compliance, employee relations, policy management, HR systems administration, reporting, PEO relationship management, and partnership with Finance on headcount, compensation, and budgeting. The role requires hands-on tactical HR expertise and strategic judgment in a growing organization.