Rapid7 Careers In El Segundo

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Job Description Are you passionate about delighting your customers and helping them solve complex application issues? Are you the person who enjoys technical challenges and thrives to learn and develop skills beyond expectations? Then you are the right person to join our unique support team!As a Technical Support Engineer, you provide premier support to a wide range of technical customers. Alongside the Support team you will use your

Build scalable services to ingest security and network data. Bring all your creativity and engineering skills to help us simplify security for our users. Collaborate with UX experts, product managers and the rest of our diverse and passionate organization to build the best experience possible for our customers in an agile and flexible environment.

Join the SecOps software revolution at Rapid7, building amazing user experiences with the latest technologies. As a member of the InsightVM team in Los Angeles, California you will work on security analytics and data visualizations. We seek self-organized, highly motivated team members passionate about solving difficult problems and making a difference. The ideal candidate is a passionate problem solver with a desire to learn and work with highly motivated teams in a collaborative environment. Experience with back end development, agile process, AWS technologies, and the security industry are strong plusses.

Rapid7 is looking for a self-starting, action-oriented, and highly motivated Technical Account Manager to join our team. The team’s mission is to ensure our customers realize the full business value from their vulnerability management program. As a Technical Account Manager (TAM), you will be responsible for managing the technical relationship between Rapid7 and its large enterprise and federal customers. As a trusted advisor, the TAM will manage the technical success of these customers by leveraging their strong technical and product knowledge to guide customers in the successful deployment and use of Rapid7 products within their respective organizations. By maintaining a long-term relationship with their customers, a TAM gains an understanding of their customers' IT organizations' impact on overall business, their security goals, and their pain points — which is used by the TAM to create an account plan ensuring their customers' operational success with Rapid7 products. Successful candidates will have technical and account management experience.

As a Customer Advisor, you will be the key trusted advocate to our customers. Your valuable experience and in-depth understanding of the security landscape will be pivotal in shaping the customer perception of Managed Services and its exceptional service. Our Customer Advisors are responsible for leveraging their technical knowledge to guide customers in the successful usage of security product features and enhancements, and for positively impacting the overall success and maturity of customers' security programs.

You have experience working on projects (either in academics or professionally) with multiple stakeholders, managing diverse opinions, and driving to solutions.  You think through user needs and business goals and apply them to your design. You are comfortable working with ambiguity and in complex work domains. You are detail oriented in creating prototypes and hi-fidelity designs. You have a strong understanding of creating and maintaining complex design systems. You bring solid research and discovery practices to inform design and UX solutions. You understand and articulate interaction design principles and process. You can communicate clearly and pitch your designs effectively. You work autonomously with great personal project management skills.

You have experience working on projects (either in academics or professionally) with multiple stakeholders where you’ve managed diverse opinions and driven solutions.  You think through user needs and business goals and apply them to your design. You are comfortable working with ambiguity and in complex work domains. You are detail oriented in creating annotated wireframes, documentation, and mockups.  You understand how to work with design systems. You understand and articulate interaction design principles and processes. You can communicate clearly and pitch your designs effectively. You work autonomously with great personal project management skills. You have a growth-oriented mindset.