Manage and grow strategic insurance distribution partnerships, including wholesale and complex agency relationships. Develop acquisition strategies, multi-tier relationship plans, and profitable premium growth initiatives. Represent the company at partner meetings, seminars, trade shows, and conferences. Track portfolio performance, industry trends, forecasts, and OKRs while collaborating cross-functionally on process improvements and strategic programs. Strengthen partner relationships and drive retention, production, and profitability.

Leads cross-functional operational excellence and transformation programs across multiple business domains. Responsibilities include process architecture, Lean and Six Sigma methodology application, stakeholder influence, change management, AI-assisted workflow redesign, automation governance, performance measurement, and executive communication. The role coaches stakeholders, manages complex initiatives, delivers measurable efficiency improvements, and develops sustainable operational frameworks with long-term organizational impact.

Conduct audits of workers’ compensation claims files and handling processes to ensure regulatory, statutory, and internal compliance. Document findings, identify deficiencies, recommend corrective actions, monitor remediation, analyze quality trends, and prepare management reports. The role also develops quality-control procedures, supports external audits, trains claims staff, coaches adjusters, and collaborates with claims, compliance, learning, and analytics teams to improve claims quality and operational effectiveness.