The Director of Customer Service and Operations will lead customer support processes, manage operational functions, ensure compliance, and drive efficiency and improvement strategies. They will oversee staffing efficiency, forecast models, KPI establishment, and continuous improvement programs while fostering a positive work environment.

The Manager, Pricing & Product is responsible for overseeing product design, pricing strategies, regulatory compliance, and team management while leveraging analytics for profitability in the P&C insurance sector.

The Team Lead will manage a team of Adjusters and Specialists, overseeing claim activities, ensuring optimal outcomes, and handling escalated complaints. They will focus on performance management and development while aligning departmental goals.