PetDesk
PetDesk Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers life insurance
Offers accidental death & dismemberment insurance
Offers disability insurance
Offers supplemental life insurance
Offers dental insurance
Offers health insurance
Offers mental health benefits
Offers Flexible Spending Account (FSA)
Offers vision insurance
Offers Health Savings Account (HSA)
Provides family medical leave
Provides fertility benefits
Offers generous parental leave
Career Growth + Development
Provides customized development tracks
Job training & conferences
Company Culture
Utilizes a flexible work schedule
Offers a remote work program
Offers diversity-based Employee Resource Groups
Work-Life Balance + Wellbeing
Offers generous PTO
Provides paid sick days
Provides military leave
Provides paid holidays
Provides bereavement leave
Offers an Employee Assistance Program (EAP)
Recently posted jobs
Mobile • Pet • Software
Leads and develops a frontline customer support team serving veterinary clinics and pet parents. Responsibilities include coaching, onboarding, quality management, daily support operations, escalation handling, workflow optimization, AI and automation adoption, support analytics, customer insight analysis, and cross-functional partnership with Product and CX. The manager also engages directly with customers and drives improvements to CSAT, first-contact resolution, and response times.
Mobile • Pet • Software
Leads and develops a frontline customer support team serving veterinary clinics and pet parents. Modernizes workflows through automation and AI, improves resolution and satisfaction metrics, analyzes support data and feedback, partners with Product to address customer pain points, and coaches team members. The role is hands-on, requiring direct customer engagement and cross-functional influence.
Mobile • Pet • Software
Lead post-sales software implementations for veterinary clinic customers by gathering requirements, configuring solutions, conducting training, resolving issues, and managing onboarding progress. Build customer relationships, provide best-practice guidance, document configurations in the CRM, generate implementation reports, and collaborate with Sales, Product, Support, and Customer Success teams. Manage a pipeline of approximately 30–40 customers and conduct 3–4 customer calls daily.
