Customer Support Coordinator
1 week ago
Customer Support Coordinators are an integral part of the client’s post launch experience. As a member of the Support Team, you will work with PatientPop Implementation Managers, Customer Support Representatives, Customer Success Managers, and our customers to troubleshoot, claim, and maximize our customer’s online profiles. As a Coordinator you are responsible for following through on claiming and resolving complicated profiles (exceptions) and editing / adjusting profiles from customer accounts experiencing change. You will gather customer data from multiple online sources, submit data into our proprietary platform, and keep track of customer workflow and submissions. By gaining access to our healthcare customers’ online listings, you will become familiar with Search Engine Optimization (SEO) best practices to ensure ongoing traffic to customer websites, resulting in higher in search engine rankings.