PagerDuty Innovation & Technology Culture 2026

PagerDuty Employee Perspectives

PagerDuty’s sales team combines technical knowledge, customer advocacy and cross-functional collaboration to help organizations improve digital operations. Team members act as trusted advisors, connecting the PagerDuty Operations Cloud’s AI and automation capabilities to measurable business outcomes while learning from diverse perspectives and taking ownership of each customer relationship.

“Our collaborative environment empowers us to ‘Run Together,’ bringing diverse perspectives to customer solutions and ensuring we’re always learning and growing.”

—Caroline Fay, strategic enterprise account executive

Caroline Fay, Strategic enterprise account executive

From the article: PagerDuty Sales Culture and Innovation

PagerDuty Employee Reviews

When I joined PagerDuty, I was at a point in my career where I was trying to figure out what my next big challenge would be. I really wanted to work somewhere where my work would have a real impact, but also pose a big technical challenge for me, and that's just what I found here at PagerDuty, I've been able to work alongside an amazing team.

Kurt, Software Engineer II

What excites me most about PagerDuty is being able to be a part of a company that is actually making a difference in the world! It is very rewarding to be part of a mission that truly matters, keeping the digital world running smoothly. Every day, I get to work with and help teams prevent outages before they happen and respond faster when they do.

Everett Gansereit , Sales Development Representative

There are plenty of vendors trying to solve similar problems in different ways, but PagerDuty is really the only company taking a holistic approach to how AI and automation can help people get more efficient in their digital operations.

Dormain Drewitz, Vice President of Platform Advocacy

Through innovative development and acquisitions, we've transformed into a platform that solves operational challenges for all companies. It's actually really hard to find a customer who doesn't have a use for PagerDuty.