Ophelia Benefits Overview

Manage payor and strategic partner implementations from contract signing through go-live and steady-state operations. Build project plans, coordinate internal and external stakeholders, track dependencies and action items, communicate risks and updates to leadership, and establish process metrics. Resolve implementation issues involving credentialing, claims processing, and revenue cycle operations while delivering launches on time, within budget, and within scope.

Build and deploy statistical and machine-learning models for forecasting, risk prediction, retention, no-show prediction, experimentation, causal inference, and clinical outcomes. Partner with analytics engineering and technology teams to productionize models using monitored data pipelines. Translate ambiguous clinical and operational questions into rigorous analyses, communicate recommendations to cross-functional stakeholders, and establish data science and responsible AI practices.

Own the reliability, availability, performance, observability, and security of Ophelia’s GCP telehealth platform. Define SLOs, improve monitoring and incident response, expand Terraform infrastructure, strengthen CI/CD, manage disaster recovery, and address latency and Cloud Run performance. Lead on-call maturity, HIPAA/SOC 2 infrastructure controls, and reliability education for engineers. Use AI-assisted tools for automation and incident triage while partnering with technical and non-technical stakeholders.