Odyssey (withodyssey)
Odyssey (withodyssey) Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers life insurance
Offers disability insurance
Offers supplemental life insurance
Offers dental insurance
Offers vision insurance
Offers health insurance
Offers Health Savings Account (HSA)
Offers generous parental leave
Company Culture
Provides commuter benefits
Provides a mobile phone discount
Office is pet friendly
Utilizes a flexible work schedule
Offers a remote work program
Work-Life Balance + Wellbeing
Offers company-sponsored outings
Offers an Employee Assistance Program (EAP)
Offers generous PTO
Provides paid holidays
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Edtech • Information Technology • Software
Leads customer support performance across phone, chat, and email channels. Owns SLAs, AHT, CSAT, NPS, quality, retention, and State Program KPIs. Manages and develops Support Specialists through coaching and performance management, handles escalations and risk mitigation, conducts quality calibration, and partners cross-functionally on process improvement, documentation, operational strategy, and scalable support practices.
Edtech • Information Technology • Software
As Implementation Manager, you will oversee customer deployments of the Odyssey platform, ensure successful implementations, and facilitate communication across teams to enhance customer experience and satisfaction.
