Customer Success Operations Strategist
Greater LA Area
6 days ago
We are looking for a self starter with a passion for operations, analytics and data to join our team. This role, located in Los Angeles, will work directly with senior management, Account Managers, CSMs and our technical teams to ensure that both customers are being supported in the best ways possible. The role focuses on managing customer success process and planning, tools, and programs. This role will include tasks around budgeting, forecasting, and reporting. An ideal candidate will have a love of sales or customer success operations, technology and a desire to work in a role that is continuously evolving as our organization grows. This role will champion high priority strategic projects and identify and tackle business priorities that help amplify the growth of our business by creating best practices and implementing operational improvements. You are an internal consultant - but also someone who takes personal and psychological ownership over projects to deliver outstanding results. You are part analyst, part strategist, part project manager, and part builder.