Jobs at Novara Software, LLC

Manage month-end close and account reconciliations for four business units, process GL transactions and vendor invoices, perform cash reconciliations, support Controller and Senior GL Accountant, and participate in financial reporting and related projects.

Lead and develop a team of Customer Success Managers to drive adoption, retention, and expansion. Establish scalable CS processes, monitor customer health, resolve escalations, and partner cross-functionally with Sales, Product, Support, and Implementations. Use data and customer insights to improve outcomes, support renewals and growth, and represent the voice of the customer to inform strategy and operational improvements.

The Product Manager for Contractor Management defines product strategy, prioritizes the roadmap, collaborates with marketing and sales, and ensures business outcomes align with company goals.

The Customer Marketing Manager drives customer marketing programs, focusing on lifecycle communications and customer advocacy to enhance product adoption and retention. Responsibilities include managing email communications, developing engagement programs, and tracking marketing KPIs alongside collaboration with Customer Success and Sales teams. This role requires strong copywriting skills and experience with customer advocacy platforms.

Manage a Commercial Sales team to drive revenue through selling Novara's EHS, training, and contractor management solutions. Develop GTM strategies, coach the team, and ensure target achievement in new logo acquisition across various industries.