Jobs at Northbeam

Own an enterprise customer portfolio, supporting onboarding, product integrations, troubleshooting, account health monitoring, retention, and expansion. Coordinate with Product, Engineering, Support, Onboarding, and Media Strategy teams to resolve issues, deliver recurring insights, manage feedback, and improve customer engagement. Use analytics and CRM tools to identify risks, automate health tracking, and help customers maximize Northbeam’s marketing intelligence platform.

Advise eCommerce clients on media buying, budget allocation, creative strategy, attribution, and growth frameworks across paid channels. Conduct data reviews and growth audits, translate attribution and MMM insights into recommendations, support onboarding and retention, and develop repeatable reporting and benchmarking playbooks. Collaborate with Product, Marketing, and Customer Success teams to communicate customer needs and improve the platform.

Own the technical health of existing customer accounts, including configuration, tracking, integrations, data ingestion, and reporting pipelines. Diagnose data quality issues and technical risks, resolve problems or coordinate escalations, and communicate findings to customer-facing and technical teams. Develop health checks, documentation, and runbooks while identifying recurring issues for standardization and product improvement.

Design, build, and maintain scalable data pipelines and tenant-aware APIs to ingest and transform data from varied sources. Work with event-driven and batch architectures, implement authentication and integration patterns, ensure observability/monitoring, optimize data flows for cost and performance, and collaborate with product, infrastructure, and engineering teams to onboard and maintain data sources at scale.

Design and implement scalable backend and distributed systems for a marketing intelligence platform. Build near-real-time ingestion and processing, scale an incrementality/experimentation product, integrate AI-powered workflows, improve data ingestion/exports and connection-state systems, and contribute frontend components to deliver end-to-end product experiences.

Design, develop, and deliver fullstack web solutions, optimize platforms, mentor engineers, and manage product features from ideation to launch.

Lead development and operationalization of measurement products (MMM, incrementality, insights, recommendations). Build, deploy, and maintain production-grade statistical and ML systems, debug end-to-end data and model issues, evaluate methodologies, and partner with engineering, product, and customer teams to improve measurement accuracy and reliability. Provide customer-facing explanations and support for measurement outputs.