Northbeam Benefits Overview

Own an enterprise customer portfolio, supporting onboarding, product integrations, troubleshooting, account health monitoring, retention, and expansion. Coordinate with Product, Engineering, Support, Onboarding, and Media Strategy teams to resolve issues, deliver recurring insights, manage feedback, and improve customer engagement. Use analytics and CRM tools to identify risks, automate health tracking, and help customers maximize Northbeam’s marketing intelligence platform.

Advise eCommerce clients on media buying, budget allocation, creative strategy, attribution, and growth frameworks across paid channels. Conduct data reviews and growth audits, translate attribution and MMM insights into recommendations, support onboarding and retention, and develop repeatable reporting and benchmarking playbooks. Collaborate with Product, Marketing, and Customer Success teams to communicate customer needs and improve the platform.

Own the technical health of existing customer accounts, including configuration, tracking, integrations, data ingestion, and reporting pipelines. Diagnose data quality issues and technical risks, resolve problems or coordinate escalations, and communicate findings to customer-facing and technical teams. Develop health checks, documentation, and runbooks while identifying recurring issues for standardization and product improvement.