Monogram Health Benefits Overview

Designs and delivers complex Azure platform solutions, owns system reliability and technical direction, mentors engineers, drives CI/CD and IaC practices, supports production via on-call rotation, and uses AI-assisted development tools to improve delivery and quality.

Entry-level ITSM platform analyst responsible for Freshservice configuration, ticket resolution, documentation, onboarding/offboarding support, reporting, monitoring platform health, validating changes, participating in agile activities, using AI tools to improve workflows, and rotating on-call to support platform reliability and patient safety.

Lead day-to-day market operations, overseeing clinical and operations teams to drive growth, quality care, and financial performance. Manage P&L oversight, operational metrics, scheduling, compliance, and patient experience. Collaborate with regional and centralized leaders, support hiring and development, and implement strategic priorities to meet KPIs and market goals.