Jobs at Miratech

Lead design, delivery, and operational support for enterprise UC platforms including Webex Calling, Webex Contact Center, voice recording, SIP trunking, and trading turrets. Own incident and vendor escalation, manage CDRs and observability with Splunk, coordinate with carriers, support E911 services and Teams Meetings, and work off-hours as needed.

Lead design, delivery, and operational support for enterprise Unified Communications platforms (Webex Calling, Contact Center), SIP trunking, voice recording, trading turret systems, and E911. Own incident management, vendor escalation, CDR analysis, platform monitoring with Splunk, and stakeholder coordination. Provide weekend/off-hours support and improve documentation and knowledge sharing.

Lead delivery for a complex telecom transformation: translate technical designs into delivery plans, coordinate architects/engineers/vendors, manage risks/dependencies, maintain schedules and financials, drive cross-functional collaboration, and support transition to operations.

Define technical visions and architecture for products, platforms, and enterprise systems. Evaluate emerging technologies, lead proofs of concept, and design scalable cloud-native, distributed, and hybrid solutions. Establish engineering standards, assess technical risks, conduct architecture reviews, and guide modernization initiatives. Collaborate with customers and stakeholders, support engineering teams through complex decisions, mentor technical leaders, and contribute to product roadmaps, DevOps practices, and technology strategy.

Design, build, and deploy NICE CXOne contact center solutions and IVR call flows. Integrate backend services and APIs, implement skills-based routing, troubleshoot end-to-end call center applications, coordinate releases across agencies, and act as SME for CXOne deployments and support.