Miratech
Miratech Benefits Overview
Compensation + Benefits
Offers 401(K)
Offers life insurance
Offers occupational accident insurance
Offers disability insurance
Offers supplemental life insurance
Offers accidental death & dismemberment insurance
Offers dental insurance
Offers health insurance
Offers Flexible Spending Account (FSA)
Offers vision insurance
Provides family medical leave
Offers performance bonuses
Work-Life Balance + Wellbeing
Offers company-sponsored outings
Offers an Employee Assistance Program (EAP)
Offers generous PTO
Provides paid sick days
Provides paid holidays
Provides bereavement leave
Career Growth + Development
Provides customized development tracks
Job training & conferences
Provides tuition assistance
Company Culture
Offers legal assistance
Recently posted jobs
Information Technology
Own the end-to-end architecture for a contact-center data platform using Genesys, Verint, Snowflake, Databricks, and Delta Lake. Design Medallion and Kimball models, ingestion and orchestration strategies, data integrity controls, API and file integrations, incremental processing, and high-volume pipelines. Lead migration from legacy CCARS pipelines through parallel validation and decommissioning. Write production-grade SQL and PySpark, optimize performance and cost, and communicate architectural decisions to technical and business stakeholders.
Information Technology
Lead enterprise discovery, requirements gathering, solution design, configuration, testing, and proof-of-concept validation for Genesys Cloud CX AI-powered contact center solutions. Assess platform capabilities, integrations, licensing, costs, risks, and operational requirements. Present evidence-based recommendations to business and technical stakeholders while translating business needs into practical AI solutions involving knowledge management, agent assistance, interaction summarization, and virtual agents.
Information Technology
Designs and improves information architecture for Genesys Cloud AI knowledge retrieval. Responsibilities include assessing knowledge-base quality, analyzing search behavior, designing taxonomies and metadata models, defining content and search optimization standards, establishing governance processes, and evaluating AI-powered retrieval through proofs of concept. Requires 5+ years of experience in information science, taxonomy, metadata, information architecture, or enterprise search, plus eligibility for Government of Canada security clearance.
