Jobs at Mercury Insurance

Design, develop, test, maintain, and support medium-complexity software systems using modern engineering practices. Translate product requirements into scalable, secure, modular designs; participate in code and design reviews; provide application support; and mentor less experienced engineers. The role requires Java programming expertise, familiarity with databases, APIs, CI/CD, frontend technologies, and cloud platforms.

Leads the design, implementation, administration, performance tuning, security, backup, recovery, and upgrading of mission-critical Microsoft SQL Server platforms. Manages large OLTP, ODS, data warehouse, and reporting databases; supports high availability, clustering, partitioning, compliance, and database virtualization. Mentors database administrators, collaborates with developers and infrastructure teams, manages database projects, and provides 24x7 operational support.

Leads indirect procurement sourcing initiatives from requirements definition through competitive bidding, supplier evaluation, negotiation, contract coordination, onboarding, and post-award support. Analyzes proposals, pricing, spend, savings, supplier risks, and performance metrics. Partners with Legal, Finance, Information Security, and business stakeholders while supporting Coupa workflows, procurement compliance, category management, reporting, and process improvement.

The Senior Project Manager leads multiple development, infrastructure, and software acquisition projects from concept through implementation. Responsibilities include creating project charters, plans, estimates, and status reports; coordinating cross-functional teams and vendors; tracking deliverables, risks, issues, and changes; ensuring quality standards; resolving problems; and communicating progress to business sponsors. The role also provides project management guidance to technical teams and manages expectations, resources, negotiations, and team performance.

Leads test engineering strategy for complex software projects, designing comprehensive test plans, executing manual and automated testing, and improving automation coverage. Develops test scripts, manages defects, analyzes quality metrics, integrates testing into CI/CD pipelines, and drives process improvements. Collaborates with engineering, product, and business teams while reviewing test strategies and cases. Mentors test engineers and establishes testing policies, standards, and best practices across multiple teams.

Manages commercial insurance sales, growth, profitability, and agency relationships across an assigned territory. Develops sales plans, generates new business, analyzes territory data, supports agency training, communicates product solutions, and provides competitive intelligence. The role oversees a portfolio of at least $25 million in written premium and travels approximately 5% of the time for meetings and events.

Manages and grows a territory of independent property and casualty insurance agencies. Builds agency relationships, prospects and appoints new agencies, drives Mercury product sales, develops strategic plans, analyzes performance data, gathers competitor intelligence, and meets growth objectives. The role also trains agency teams, mentors sales representatives, collaborates across departments, and travels extensively for agency visits, meetings, and events.

Respond to customer interactions across phone, chat, SMS, email, and social media. Support policy and billing questions, process transactions and policy changes, resolve payment and account issues, investigate system defects, document interactions accurately, protect customer privacy, and handle escalated concerns while meeting service and performance standards.

Leads People Operations process discovery, inventory, redesign, and implementation. Builds process maps, future-state workflows, governance, documentation, roadmaps, and measurement frameworks. Coordinates cross-functional operational programs, including HRIS replacement, service-model improvements, automation, and readiness initiatives. Drives pilots through adoption with communications, training, feedback, and continuous improvement. Establishes PMO practices, tracks risks and outcomes, and ensures processes are measurable, sustainable, and easier for employees and leaders to navigate.

Build and maintain people-data pipelines, analytical datasets, metric definitions, dashboards, and self-service data products. Conduct statistical analysis, forecasting, experimentation, segmentation, and predictive modeling to address workforce questions such as attrition, capacity, performance, and productivity. Translate findings into actionable recommendations for leaders while establishing standards for data quality, privacy, documentation, governance, and responsible AI use. Partner across People, Finance, HR Tech, and data teams to shape the analytics roadmap and improve adoption of trusted workforce insights.

Performs advanced accounting functions, including subsidiary general ledger analysis, complex financial reporting, and preparation of monthly, quarterly, and annual financial statements under GAAP and statutory accounting principles. Conducts financial analyses and special projects, supports footnote disclosures, and may coordinate with external auditors. Requires a bachelor’s degree in accounting and at least five years of accounting experience, including two years in public accounting.

Leads product strategy, research, development, pricing, and implementation for homeowners and landlord insurance products. Oversees research plans, statistical analysis, competitor and market insights, product governance, portfolio prioritization, training, and performance monitoring. Manages and develops R&D teams while coordinating with actuarial, underwriting, sales, claims, and other stakeholders to implement product enhancements, improve processes, and support profitable growth.

Leads and manages software engineering teams, including hiring, mentoring, budgeting, planning, roadmap delivery, system design, and technical strategy. Oversees scalable, secure, compliant applications across multiple technology stacks, drives CI/CD, migrations, modernization, process improvement, and engineering best practices, and partners with product and cross-functional stakeholders to deliver high-quality customer-facing solutions.

Design, develop, and maintain complex distributed software systems. Translate product requirements into scalable, secure, modular designs; write well-tested code; lead design and code reviews; guide agile sprint teams; collaborate with stakeholders; and mentor engineers. The role also contributes to technical strategy, resolves delivery impediments, and promotes engineering best practices.

Investigates and processes vehicle, property, and moderate bodily injury claims. Reviews coverage, gathers evidence, determines liability, sets reserves, evaluates medical records, negotiates settlements, identifies fraud or high-risk files, and guides customers throughout the claims process while coordinating with internal departments and external parties.

Leads multiple software engineering teams supporting claims and other technology areas. Responsibilities include hiring and mentoring staff, budgeting, roadmap planning, architecture, hands-on delivery, security and compliance, performance optimization, modernization, CI/CD, technical strategy, and executive communication. The role requires driving scalable distributed systems, cloud transformation, operational excellence, and adoption of engineering best practices.

Provides paralegal support to house counsel in insurance defense and civil litigation matters. Responsibilities include legal research, fact investigation, discovery responses, pleadings, motions, briefs, trial preparation, client correspondence, case file management, and support for small claims hearings and trials.

Designs, develops, and maintains complex distributed software systems. Writes high-quality code, leads design and code reviews, translates product requirements into scalable architectures, leads sprint delivery, collaborates with stakeholders, and mentors engineers. The role requires expertise in programming, databases, APIs, messaging, microservices, containerization, DevSecOps, and technical strategy.

Design, develop, and maintain complex distributed software systems. Write tested, high-quality code; translate product requirements into scalable designs; lead design, code, and sprint activities; collaborate with stakeholders; and mentor engineers. The role also drives technical strategy, resolves delivery impediments, and promotes secure, maintainable, and reusable engineering solutions.

Lead enterprise growth and profitability for national carrier agencies and strategic accounts. Own the partnership lifecycle, P&L outcomes, business planning, executive relationships, negotiations, retention, and portfolio expansion. Coordinate with Product, Underwriting, Pricing, Marketing, API Integration, and other teams to improve digital integrations, quoting throughput, partner experience, and performance. Establish governance, forecasts, quarterly business reviews, compliance processes, and data-driven remediation plans.