Jobs at Kong

Lead global sales strategy and operations: design GTM and coverage models, run forecasting and operating cadence, drive productivity through analytics and AI, partner cross-functionally to execute GTM transformations and scale revenue.

Source and headhunt top GTM talent for the CRO organization, partner with GTM leaders to define role requirements, conduct deep-dive competency interviews focused on deal mechanics, drive a rigorous interview process, provide market data and advise hiring managers, mentor other recruiters, and track conversion metrics to optimize the hiring funnel.

The Director of Scaled Customer Success will lead a global team to innovate and implement a digital-first customer success strategy, enhancing customer engagement through automation and AI-driven experiences.

Lead AMS GTM planning and execution: fiscal modeling, headcount, quota and territory planning; design coverage models; monitor funnel, pipeline, forecasting and CRM accuracy; produce management reporting; drive deal velocity and process improvements; coordinate cross-functional stakeholders and support operating cadence for a hyper-growth sales organization.

Serve as a technical customer success lead managing a portfolio of customers, driving adoption of Kong solutions, coaching through lifecycle, defining adoption plans, collaborating with Sales and Product, and becoming an SME on Kong technologies to deliver outcomes and automation.

Sell and expand commercial accounts for an enterprise API/AI platform. Own full sales cycle from prospecting to close, manage pipeline/forecasting in CRM, build C-level relationships, deliver tailored demos, collaborate with product/marketing/customer success, and drive retention and account expansion.

Join an internal AI enablement team to assess workflows, build prompt-based automations and lightweight apps, coach business teams, test and document tools, track user skill development, research AI platforms, and ensure governance and security compliance.

Embed with business teams to design and build AI-powered tools, automations, and workflows; coach and enable staff; create reusable solutions, documentation, adoption metrics, and governance; mentor junior members and translate AI developments into practical enterprise applications.

As a Forward Deployed Engineer, you'll partner with enterprise customers to implement Kong's API and AI solutions while driving automation, migrations, and production-grade coding in diverse environments.

The Staff Design Technologist will oversee AI-enabled design workflows, bridging design and engineering, driving UI cohesion, and raising craft standards for technical product experiences.

Lead and execute strategic revenue programs and events for the CRO organization, including executive briefing and sponsorship programs, investor relations, SKO and incentive trip logistics, CRO operating rhythm and QBR coordination, and employee recognition/gifting. Manage vendor coordination, registration websites, budgets, procurement, and cross-functional stakeholders to drive revenue and retention.