Kong Benefits Overview

Leads complex enterprise technical support investigations across production and pre-production environments. Troubleshoots API Gateway, AI Gateway, cloud, authentication, and containerization issues; produces knowledge articles, executive summaries, and root-cause analyses. Partners with engineering, product, customer-facing teams, and leadership to improve product stability and customer experience. Mentors support engineers, manages escalations, and drives cross-functional technical projects for high-value enterprise customers.

Manage a portfolio of commercial customers throughout the post-sales lifecycle, driving adoption, customer outcomes, and growth. Develop adoption plans, collaborate with Sales and Product, coach customers on APIs and cloud-native technologies, and improve customer engagement tooling and processes. The role requires strong communication, organization, technical understanding, and a builder mentality, with experience ideally in SaaS, open-source, or infrastructure software environments.

Own the full enterprise sales cycle, including prospecting, pipeline generation, executive engagement, negotiation, closing, and account expansion. Build strategic relationships with C-level decision-makers, manage forecasts, exceed revenue targets, and identify opportunities within large enterprise accounts. Partner with Product, Marketing, Customer Success, and technical teams to deliver solutions. The role requires extensive enterprise SaaS, cloud, infrastructure, or software sales experience and strong consultative selling skills.