Jobs at Keystone Pacific Property Management

Supervises accounting transitions for new HOA accounts, including balance forwards, financial record reviews, banking setup, ACH processing, payment adjustments, and software imports. Leads transition staff, verifies financial accuracy, coordinates with banks and prior management companies, resolves discrepancies, maintains procedures and controls, and supports account mergers, acquisitions, and terminations.

Provides customer service through phone, email, and chat; initiates and tracks service requests; follows up with clients; performs administrative duties; maintains knowledge content; and supports multiple trained HOA service areas. The role requires strong communication, organization, problem-solving, computer proficiency, reliable transportation, a valid driver’s license, and the ability to meet deadlines while delivering professional client support.

Manages a portfolio of community associations, including board meetings, client and vendor relationships, community operations, budgets, financials, special projects, and account retention. Provides leadership and consulting to association clients, coordinates site visits, and ensures customer satisfaction and compliance with company policies. Requires regular travel to communities and attendance at evening meetings.

Provides resident and visitor customer service, manages calls and emails, processes work orders, rental applications, architectural submissions, access devices, registrations, and community records. Supports the General Manager with association document enforcement, committee coordination, inspections, mail distribution, and general office administration. Requires strong organization, problem-solving, communication, computer skills, reliable transportation, and the ability to work onsite while maintaining a professional office environment.

Perform community site compliance inspections, manage compliance communications and evidence for hearings/penalty matters, prepare newsletters, attend board meetings, update reports, scan documents, and support portfolio managers.