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The Senior Site Reliability Engineer at Juul Labs ensures operational stability and performance of hybrid cloud infrastructure, leads automation, and handles critical incidents.
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Hands-on leader owning CRM (Salesforce) and commercial systems roadmap, managing platform development/configuration, integrations, and vendor delivery. Leads a small team of admins/analysts, coordinates cross-functional stakeholders, oversees release management, documentation, training, and pilots AI use cases to improve sales effectiveness and commercial operations.
