Jobs at InStride

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· Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. · Provide prompt and innovative solutions to level 1 support tickets. · Escalate level 2 and level 3 tickets to the Manager, IT Service Operations with accurate descriptions of the problem and previously attempted solutions. · Ensure that all service is delivered promptly and courteously. · Setup workstations for batches of new employees each week. · Technical troubleshooting support for employees. · Maintain accurate records of IT Assets deployed and in-stock. · Document, review, and improve existing or new procedures and workflows. · Respond to client support request tickets, calls, and emails. · Train employees on system and application use. · Follow up with users, provide feedback and see problems through to resolution.

In this role, you will report to the Sr. Manager, Site Reliability Engineering & DevOps. SRE part of the team responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning, security on the cloud-hosted environment (preferably in a SaaS environment serving large companies) and a passion for our mission.

Working with the Sr. IT Manager, IT Service Operations Manager, and IT Systems Administrator to scope, budget, and plan for the overall internal technology roadmap and project forecast. Establishing and implementing training and continuous learning for InStride employees as new tools and services are implemented. Holding regular team meetings to determine progress, challenges, and questions regarding ongoing projects. Create and own a method for the change management lifecycle . Manage projects with top-down oversight throughout entire execution to ensure success as defined by the standards of scope, budget, and timeline. Working with business stakeholders, IT Service Operations Manager, and IT Systems Administrator to develop comprehensive project plans as they apply to internal technology and implementations. Standardizing and documenting systems, processes, and workflows as they apply to the overall project management lifecycle. 

In this role, you will report to the Sr. Manager, Site Reliability Engineering & DevOps. DevOp part of the team responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning, security on the cloud-hosted environment (preferably in a SaaS environment serving large companies), and a passion for our mission.

Reporting to the Director of Engineering, this role will lead the development and sustainment of our Learner platform and experience. The ideal candidate would have previous experience building web and mobile digital products for large enterprises, proven track record building and growing engineering teams from the ground up, and a passion for our mission.

· Ensure use of engineering best practices for development, development, agile, security, accessibility, compliance, performance, HADR, etc. · Experience delivering SaaS solutions for large enterprise customers. · Experience leveraging a variety of open source technologies, working with cloud services, leveraging modern UI frameworks (Angular, React) , backend (RESTful APIs, Node.js, python, microservices, serverless, etc). · Be able to lead and be a technical subject matter expert for platform architecture discussions and decisions. · Strong process orientation and attention to detail. · Proactively communicate and manage expectations with your leader and team. · Excited by the challenge of building a world-class business that delivers not only high revenue growth and compelling ROI, but also has a meaningful impact on society. · Exposure to higher education institutions through direct experience and/or passion for the education space. · Comfort with ambiguity and a “no job too small” startup mentality. · Bachelor’s degree in Computer Science related field and/or work experience.

5+ years software engineering experience delivering large scale, global, high traffic and highly available consumer facing web applications and mobile apps. 5+ years experience delivering projects using agile methodologies. 5+ years experience collaborating with and working in cross functional teams including product, user experience, project management, etc.. 2+ years leading or mentoring other developers on the team. Ensure use of engineering best practices for development, development, agile, security, accessibility, compliance, performance, HADR, etc. Experience delivering SaaS solutions for large enterprise customers. Experience leveraging a variety of open source technologies, working with cloud services, leveraging modern UI frameworks (Angular, React) , backend (RESTful APIs, Node.js, python, microservices, serverless, etc). Be able to lead and be a technical subject matter expert for platform architecture discussions and decisions. Strong process orientation and attention to detail.

InStride is looking for an experienced Director, Financial Planning & Analysis (FP&A) to help build a new, high-performing FP&A practice (people, processes, software tools, etc.) that can scale with our emerging, high growth company. This role will drive the annual budget, support the company’s financial and operational close and reporting processes, and own the company’s long-range financial forecast. The ideal candidate will be able to partner with senior leaders and team members across the organization to provide financial / analytical support and to influence key decisions that enable the company to achieve its core mission and that maximize enterprise value. InStride is looking for a dynamic leader who can build and develop a team, objectively research and analyze complex issues, and present recommendations in a in a clear and simple way that elicits support and buy-in from other team members.

•Manage requirements gathering between Design, Engineering and additional teams in order to define user stories, acceptance criteria and overall direction for product features . •Lead a Pod of Engineers through backlog grooming, tech estimations, planning and development to ensure each sprint moves forward at its max velocity . •Support the release of feature launches with go-to-market plans, user acceptance testing and communication notes to all stakeholders . •Review and prioritize feature/bug requests from internal and external stakeholders. •Analyze business data to identify insights, trends and develop recommendations in order to enable us to make data-driven decisions. •Drive post launch product optimization opportunities to increase conversion rates .

The Product Designer will be responsible for applying conceptual thinking to create beautiful, data-driven experiences across multiple digital touchpoints, smartly balancing learner needs, a variety of business goals, and evolving technical realities. The ideal candidate has previously helped develop the digital brand experience for a complex e-commerce platform, marketplace, and/or digital media platform.

InStride is looking for a Marketing Manager, Corporate and University Partnerships, to develop and drive demand generation to corporations, organization, and institutions. This is a high-profile growth opportunity to partner with our senior leadership to build and accelerate our corporate and university pipeline through scalable marketing programs.

InStride is looking for a Marketing Operations Manager, to develop and drive demand generation marketing and nurture campaigns to learners using marketing automation tools. This is an exciting opportunity to build and drive growth with scalable campaigns across a multi-dimensional ecosystem. 

In collaboration with the product management team, the Analytics and Optimization Manager will direct the collection and reporting of all product analytics, as well as manage all A/B testing and optimization efforts. The ideal candidate is passionate about all things data and takes pride in collaborating with the product owners to deliver actionable insight, driving the future roadmap.

Serve as the point person and manage the day-to-day relationships with 1 to 3 university partners. Manage new university implementations and troubleshoot problems. Organize weekly, monthly, and quarterly meetings with increasingly more senior attendees and more strategic content. Track and report KPIs and recommend strategies for improving strength of relationship.

The Interaction Designer will craft a meaningful, personalized, ongoing dialogue between learners and the InStride platform. The ideal candidate is part anthropologist and part information architect who thinks in terms of system flow and draws upon principles of psychology, design, art, and emotion map the rich mental models of humans as they relate to technology and products. 

In this role, you will report to the Sr. Manager, Site Reliability Engineering & DevOps. DevOp part of the team responsible for availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning, security on the cloud-hosted environment (preferably in a SaaS environment serving large companies), and a passion for our mission.

Develop and manage “map” of InStride educational offerings across university partners and aligned to corporate and student needs. Manage process of articulation and credit for prior learning with university partners, including training programs delivered by corporate partners and articulation agreements with local colleges. Manage corporate partner requests for specific content or programs or alignment to internal competency or learning frameworks.

InStride is looking for an organized, hard-working and self-motivated full-time Copywriter & Content Strategist to join our team in downtown Los Angeles. As a Copywriter & Content Strategist, you will work alongside the SVP, Brand Communications and the Senior Manager, Communications, as well as teams across the organization, developing and executing a wide range of written content for internal and external audiences across all different types of media – publications, blogs, videos, social media posts and executive communication.

Reporting to the Director of Customer Success, the Customer Success Manager is responsible for managing the success and growth of an assigned portfolio of customers. The responsibilities of this individual include developing account strategy, managing implementation, delivering annual customer retention objectives, qualifying upsell opportunities and enhancing overall customer satisfaction.

Conduct high volume prospecting to advance high-quality inbound leads that expand the InStride BD pipeline. Work closely and collaboratively with executives to develop and implement appropriate prospecting strategies. Conduct needs qualification calls with specific prospects as assigned. You will be tenacious, have a knack for adapting to a conversation as it progresses, and a real passion for results: you gain great satisfaction from converting prospects into qualified leads. Learn how a variety of businesses operate, what challenges they face daily, and how education can dramatically improve their businesses and employees' lives. Conduct weekly analysis of the BD pipeline and develop strategic plans to further cultivate network growth.