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Information Technology • Cybersecurity
Provide first-line technical support for Huntress products: troubleshoot Windows and macOS issues, guide customers through problem-solving, escalate incidents, follow up to resolution, recommend documentation updates, and continuously grow product and procedural knowledge while delivering excellent customer service.
Information Technology • Cybersecurity
Serve as the primary technical support contact for customers: troubleshoot Windows and macOS issues, configure and debug antivirus and management tools, escalate incidents, follow up to resolution, update documentation, and continuously learn product and internal procedures to maintain high CSAT.
Information Technology • Cybersecurity
Build and maintain developer platform tooling, automation, CI/CD, and Go-based CLI to improve developer productivity, reliability, and scalability for Huntress security products. Implement AI-enabled workflows, support deployments in Azure and containerized environments, and collaborate with product teams to optimize architecture and operations.
