Safe Ride Support Manager
Greater LA Area
1 week ago
This role demands attention to detail, and ability to hire, train, coach, and maintain a team of A-Players. While developing your team is your primary responsibility, you must have the ability to context switch to handle real-time ride support, provide excellent customer service for escalated situations, problem-solve, and look for opportunities to departmental and company-wide processes.
You have experience successfully managing and growing a customer support team, with knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills. You have an intense drive and work ethic, a passion for our brand and our mission, a ton of enthusiasm for building new enterprises from scratch and the willingness to put in the extra hours it takes to make it all work. You are a master of multitasking and have an execution-focused mindset. This position will be reporting to the Head of SafeRide Support.