HopSkipDrive

Who we are HopSkipDrive is the innovator in youth transportation, getting kids to their highest potential by removing mobility barriers, one ride at a time. Our platform is the safe, dependable transportation solution schools and families rely on to get kids where they need to go. Through our proprietary technology and innovative safety measures, our platform provides transportation solutions for school districts and families across the country.

Who we are HopSkipDrive is the innovator in youth transportation, getting kids to their highest potential by removing mobility barriers, one ride at a time. Our platform is the safe, dependable transportation solution schools and families rely on to get kids where they need to go. Through our proprietary technology and innovative safety measures, our platform provides transportation solutions for school districts and families across the country.

Evolve the data products used throughout the company. Help analysts utilize existing data and information resources. Create individualized training programs for business users and analysts. Work with outside entities and internal data producers on data improvement initiatives. Investigate data discrepancies and establish a process to manage investigations.

As the UX / UI Designer, you will be responsible for designing user experiences across all of our platforms, including: mobile apps, web apps and internal systems. You will work closely with product management and other business stakeholders to design the features and improvements on our roadmap, and collaborate with the engineering team to help get them built.  In addition, you will user feedback, perform user tests and qualitative assessments of how our products are being used. You will advocate for continually improving the usability and value of our products, and work to define a long-term vision of where HopSkipDrive’s user experiences should be heading.

As the Ride Operations Associate, you will be responsible for ensuring every ride requested is setup to succeed and delivered successfully. You will be responsible for the logistics of HopSkipDrive rides. You will find and fix issues before they escalate. You are a strategic thinker, with skills in both multitasking and problem solving on a mission to be proactive. You are someone with fantastic interpersonal skills, is focused and driven, has a passion for our brand.

As the Operations Associate for the CareDriver Community, you will be responsible for coaching the community of independent CareDrivers on all HopSkipDrive policies and procedures. You will work collaboratively to ensure drivers remain in compliance with the documentation required to be a CareDriver on the HopSkipDrive platform. As a champion for the drivers, you will work to help build engagement amongst the CareDriver community through in-person meetups and across multiple support channels.

The Client Success Representative is a dynamic individual capable of developing trust-based, long-term relationships while working across multiple clients. You will report to the Director of Client Success and be responsible for the growth, quality, and proper development of client relationships with schools, non-profits, county agencies and businesses. The Client Success Rep will need to display a number of strengths, including strong interpersonal and communication skills, organizational strength and the ability to roll with the punches.

Who we are HopSkipDrive is the innovator in youth transportation, getting kids to their highest potential by removing mobility barriers, one ride at a time. Our platform is the safe, dependable transportation solution schools and families rely on to get kids where they need to go. Through our proprietary technology and innovative safety measures, our platform provides transportation solutions for school districts and families across the country.

Who we are HopSkipDrive is the innovator in youth transportation, getting kids to their highest potential by removing mobility barriers, one ride at a time. Our platform is the safe, dependable transportation solution schools and families rely on to get kids where they need to go. Through our proprietary technology and innovative safety measures, our platform provides transportation solutions for school districts and families across the country.

HopSkipDrive is seeking a Quality Assurance Engineer to support an agile engineering team. You will report to the QA Manager and will work closely with product managers and software engineers to test, iterate, and approve features to ensure every release happens on time. Candidates should have a strong interest in software development, technology, and the testing process as well as exceptional attention to detail and communication skills.

Your primary responsibility is to work closely with other community support team members to provide superior service to the community in a supportive and empathetic nature. You will field contacts from both customers and drivers in our community and will be a critical player in making sure every ride is delivered smoothly and safely. You will build trust and comfort by providing excellent customer service via phone, text, and email. You exude calm under pressure, and can be a beacon of comfort for our CareDrivers, parents and riders both in high stress situations and when answering questions. You are outgoing and friendly and have excellent people skills. You are proficient in Excel, Word, and Google Docs. Proficiency in Kustomer is a plus. You have significant experience in customer service, and are a master of multitasking. College degree preferred.

You're an experienced software engineer who has built entire APIs from scratch. You write scalable, clean code, and thrive in a fast-paced startup environment. You are up for the challenge of owning the full stack, from debugging slow database queries to collaborating with mobile engineers to build a scalable API to building tools for the customer experience team. You are an excellent communicator and know how to ask the right questions. Above all, you want to build something that fundamentally changes the lives of families for the better.

As an Operations Manager you will be the driving force behind building the supply of CareDrivers in key markets. You will collaborate with leaders across the team to develop the vision and strategy for CareDriver outreach, onboarding and activation in your markets and manage a team of Associates to bring it to life and meet aggressive goals. As a key leader on the New Supply team, you will also support the Head of New Supply with a range of strategic initiatives to meet company goals. This role in based in Los Angeles.

As our Senior Account Executive/Account Executive, you will contact and develop relationships through a combination of outreach cold calling, email and networking. Your goal is to educate schools and businesses on HopSkipDrive and provide solutions for their transportation needs. We are seeking candidates who are self-starters with a strong work ethic and drive to succeed. The ideal candidate is tech-savvy, goal oriented and has a passion for sales. This position offers a unique opportunity for those who are interested in starting their career at HopSkipDrive. The role provides ongoing sales training, career development, and offers lots of opportunity for growth.

As our Sales Development Representative, you will contact and develop relationships through a combination of outreach cold calling, email and networking. Your goal is to educate schools and businesses on HopSkipDrive and schedule appointments for them to speak with our Account Executives. We are seeking entry-level candidates who are self-starters with a strong work ethic and drive to succeed. The ideal candidate is tech-savvy, goal oriented and has a passion for sales. This position offers a unique opportunity for those who are interested in starting their career at HopSkipDrive. The role provides ongoing sales training, career development, and offers lots of opportunity for growth into an Account Executive role.

You are an A+ player who is looking for a challenging and rewarding experience. You are inspired by the mission we are pursuing and by the opportunity to define a new category in an incredibly fast-moving market. You are excited to bring your best everyday, to learn from those around you and to push hard while contributing to our powerful vision of positively impacting kids’ lives everyday. At HopSkipDrive, we know that to tackle our toughest challenges, we need different approaches, unique perspectives, and new ways of thinking. We are building a team of creative problem-solvers from many different backgrounds.

A Safe Ride Support Specialist exudes calm under extreme pressure, and strives to be a beacon of comfort for our drivers, parents, and riders. The ideal candidate has experience in customer service, is a master of multitasking, can stay calm and organized in chaos, and has excellent people skills. Proficiency in Excel, Word, Google Docs, and Kustomer is a plus. This position is part-time up to 20 hours per week, and may require early morning shifts or late evening shifts. You will work remotely but must be located in certain states. You must provide your own technology.

This role demands attention to detail, and ability to hire, train, coach, and maintain a team of A-Players. While developing your team is your primary responsibility, you must have the ability to context switch to handle real-time ride support, provide excellent customer service for escalated situations, problem-solve, and look for opportunities to departmental and company-wide processes. You have experience successfully managing and growing a customer support team, with knowledge of the latest industry trends and techniques. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills. You have an intense drive and work ethic, a passion for our brand and our mission, a ton of enthusiasm for building new enterprises from scratch and the willingness to put in the extra hours it takes to make it all work. You are a master of multitasking and have an execution-focused mindset. This position will be reporting to the Head of SafeRide Support.