Holland & Knight LLP Benefits Overview

Provides on-site technical support to attorneys and staff across PCs, phones, peripherals, infrastructure, mobile devices, printers, AV equipment, and conferencing systems. Documents incidents in ServiceNow, handles escalations, troubleshoots network and office outages, supports meetings and events, assists with IT projects, and contributes to office administration. The role requires customer service, problem-solving, documentation, teamwork, occasional travel between offices, and the ability to move equipment weighing up to 50 pounds.