Jobs at Headway

Lead development of Headway's brand strategy and creative direction across campaigns, product launches, and experiences. Partner with Customer Insights to ground briefs, run cultural listening, maintain competitive differentiation, steward brand systems and guidelines, build scalable brand tools (including AI agents), educate internal teams, and measure brand health and creative effectiveness to iterate on strategy.

Lead and scale Headway's clinical research: define research roadmap, design and run studies, perform causal inference and experimentation, analyze large real-world datasets, publish peer-reviewed manuscripts, manage budget and resources, and collaborate cross-functionally to inform strategy and demonstrate impact on patient and provider outcomes.

Lead design and implementation of AI-assisted legal operations and knowledge-management workflows. Manage daily legal department operations, project-manage cross-functional company initiatives, evaluate and deploy AI tooling, and track adoption and efficiency. Drive process improvements and stakeholder alignment to scale legal support for a fast-growing healthcare technology company.

Lead long-term management and growth of major health plan partnerships: drive contract strategy and renegotiations, build cross-functional payer relationships, perform market and data-driven analysis, identify partnership opportunities, and coordinate with Product, Operations, and Strategy to execute partnership initiatives.

Own and publish enterprise contact-center schedules in Verint, manage rosters and headcount across internal and BPO teams, reconcile scheduled vs. invoiced hours, handle exceptions and intraday adjustments, drive quarterly scheduling optimization and policy, and govern AI-assisted scheduling drafts to improve staffing efficiency and agent wellbeing.

Lead design and implementation of Headway's insurance systems (eligibility, pricing, matching, claims). Build data-intensive, ML-powered platforms and automation, mentor engineers, write high-impact code, and improve accuracy and reliability across state and payer complexity to scale insurance-covered therapy.

Lead strategy and execution for Headway’s provider community and content programs. Define member journeys, manage channels and events, build an ambassador program, capture provider stories, and measure engagement to drive business outcomes and provider advocacy.

Review and interpret behavioral health documentation and coding review results (ICD-10-CM, CPT, HCPCS), provide clear, actionable education to providers via support channels, identify and correct incorrect findings, contribute to provider education and knowledge base content, and advise cross-functional teams on coding trends and tooling improvements.

Review therapists' clinical documentation and decision-making against Headway's clinical quality standards, identify gaps, perform calibration and reliability exercises, and (when assigned) provide asynchronous or live remediation and coaching. Complete reviews within Headway systems, adhere to HIPAA/confidentiality, and provide structured feedback to improve rubrics and AI-assisted review tools.

Owner of HR operations systems and automations enabling HRBPs and managers. Design agentic AI tooling, build dashboards and workflows, automate employee processes, establish AI/Legal/IT guardrails, measure adoption and impact, and iterate to improve org health and manager effectiveness.

Lead and scale revenue accounting operations under ASC 606, manage a team of senior accountants, drive month-end close, audit readiness, cross-functional initiatives, process improvements, and adoption of AI/automation to improve accuracy and scalability.

Design, implement, and scale core operational workflows; drive execution strategy and automation; perform data-driven analyses; and lead cross-functional efforts with product, engineering, payer, and CX teams to improve efficiency and operational health.

Contract Technical Recruiter responsible for full-cycle technical hiring across engineering teams: sourcing, interviewing, closing candidates, partnering with hiring managers and TA team, building strong pipelines, improving processes, and delivering an inclusive candidate experience.

Act as embedded product attorney for engineering and product teams, advising on AI, data use, and multi-state healthcare regulations. Translate complex laws and guidance into practical controls, anticipate regulatory risks, and enable compliant product innovation while partnering cross-functionally.

Lead clinical strategy for payer partnerships, promote external payer relations, analyze patient outcomes, inform product and network strategy, collaborate cross-functionally, and travel to support partnerships and conferences.

Lead GTM financial planning and analysis: build and maintain models, own GTM budgeting and forecasting, analyze KPIs and funnel data to evaluate unit economics and channel performance, partner cross-functionally, and produce dashboards and executive-ready reporting to guide resource allocation and growth decisions.

Provide strategic regulatory counsel to Clinical, Product, Engineering, and Operations teams on telehealth, clinical practice, and multi-state healthcare compliance. Draft policy, support audits and remediation, translate complex regulations into practical guidance, anticipate regulatory risks, and enable compliant product innovation while partnering cross-functionally.

Own and grow a strategic payer commercial relationship by developing senior-level partnerships, shaping patient acquisition channel strategy, collaborating cross-functionally to inform product and operations, driving initiatives to expand demand and stickiness, and documenting scalable commercial playbooks for replication across accounts.

Own partner health and growth for Headway27s care partnerships by managing executive relationships, running steering committees, leveraging data to identify growth opportunities, and collaborating cross-functionally with Product, Strategy, and Operations to improve partner experience and deepen health system and clinic relationships.

Full-cycle sales role responsible for recruiting and onboarding therapists and psychiatrists to scale Headway’s provider network. Serve as first point of contact for prospective providers, drive lead generation and conversion, provide product/process feedback cross-functionally, and use data-driven experiments to optimize growth. Compensation includes base salary plus monthly commission.