Harris healthcare Benefits Overview

Provide technical phone support and document all customer interactions in the ticketing system. Diagnose and fix software issues, install and update applications, databases and OS components, train users, identify revenue and process-improvement opportunities, and report status to the manager while collaborating with Support, Development, Professional Services, and Product teams.

Lead DevOps, Platform, and IT teams supporting public-health immunization systems. Remediate legacy infrastructure while designing an operations model for a new platform, manage vendor/tooling contracts and costs, ensure compliance and observability, define metrics and incident processes, and partner with Product, Sales, and Finance to align capacity and pricing.

Rotational internship across Customer Support, Product Management, and Customer Success. Provide technical support, manage incidents, improve incident intake and workflows, test support processes, use AI tools and automation, support account management tasks, gather end-user requirements for data pipelines and reporting, analyze source data for quality issues, and create technical documentation.