Jobs at Frankenmuth Insurance

Leads technology delivery, operations, development, production support, quality assurance, and project execution for Guidewire PolicyCenter. Partners with Commercial Lines stakeholders to align technology initiatives with business goals, manages application architecture and change controls, and oversees staff development, resource allocation, and performance. Requires strong IT leadership, SDLC expertise, stakeholder management, and experience with Agile, DevOps, cloud environments, and insurance processes.

Leads Frankenmuth Insurance’s core technology organization supporting personal and commercial lines, billing, financial systems, and document management. Oversees platform strategy, modernization, delivery, operations, security, compliance, vendors, budgets, and enterprise transformation initiatives. Builds high-performing technology teams, partners with business and enterprise technology leaders, and advances Agile, DevOps, cloud, automation, and product-oriented delivery practices.

Analyzes, models, administers, and reports on competitive agency compensation programs. The role gathers and cleanses data, develops recommendations for executives, maintains compensation agreements and reconciliations, supports reporting, serves as a subject matter expert, and contributes to corporate projects and staff development.

Manages complex, high-severity casualty claims from investigation through resolution. Responsibilities include coverage and liability analysis, reserve evaluation, settlement negotiations, claim strategy, collaboration with counsel and experts, regulatory compliance, recovery opportunities, and mentoring less experienced professionals. The role handles bodily injury, construction defect, and property damage claims while communicating developments to internal and external stakeholders.

Provides clerical and administrative support for premium audit operations, including researching and entering data, assigning and processing audits, closing noncompliant audits, proofreading and processing documents, handling invoices, and communicating with agents, insured parties, and vendors. May also contribute to project teams and procedure development under direct supervision.

Designs and delivers training, onboarding, coaching, and learning solutions for Claims employees and leaders. Partners with stakeholders to identify learning needs, improve performance, support process and technology changes, and reinforce behavior change. Uses data and feedback to recommend solutions while contributing to change management, talent development, compliance, and claims improvement initiatives.

Supports commercial lines underwriting operations by developing best practices, policies, procedures, training programs, quality-control processes, and performance-improvement initiatives. Serves as an underwriting support subject matter expert, monitors operational performance, identifies skill gaps, coordinates internal quality reviews, and represents the rating function on corporate projects.

A 12-week summer internship rotating through six weeks of Claims and six weeks of Underwriting. Interns gain practical insurance industry experience, complete meaningful projects, organize data, strengthen analytical and problem-solving skills, and learn how these functions support business success.

Career fair opportunity for currently enrolled college students from any major. Candidates should be able to organize data, multitask, make independent decisions, and communicate effectively. The opportunity introduces students to career paths within the property and casualty insurance industry and offers potential for professional growth at Frankenmuth Insurance.

Leads the enterprise integrations team and governs integration architecture, APIs, middleware, cloud-native patterns, event-driven systems, DevSecOps, observability, and production support. Oversees Guidewire Cloud integrations, vendor connectivity, automation and RPA initiatives, delivery standards, governance, resiliency, and continuous improvement. Partners across technology and business teams, provides technical decision support, manages resources and performance, and develops team members.