Jobs at Flip (flipcx.com)

Lead enterprise customer success for a Voice AI platform serving healthcare or ecommerce and retail clients. Drive implementation, product configuration, troubleshooting, adoption, ROI, and customer relationships from evaluation through renewal and expansion. Partner with Sales, Product, and Marketing to deliver outcomes, inform the roadmap, and develop customer advocacy. Initially operate as an individual contributor, then coach and scale the customer success team.

Manage B2B client relationships from implementation and go-live through ongoing optimization. Configure the platform, troubleshoot issues, monitor customer metrics, test experiences, document bugs and feature requests, and collaborate with Sales, Product, and Engineering. Build strong customer relationships while developing the technical, strategic, and commercial skills needed to manage increasingly complex enterprise accounts.

Own product direction and execution for AI-powered voice automation, workflow, and customer experience capabilities. Define priorities, specifications, success metrics, and system behavior while partnering with Engineering, Customer Success, Sales, and Marketing. Improve automation, retention, resolution rates, revenue, and customer outcomes across retail and healthcare use cases. Engage customers, evaluate edge cases and failure modes, support QA, and deliver frequent product releases.

Build and operate AI voice agents and related systems: vertical agent workflows, orchestration/platform engineering, and low-latency model hosting and DevOps. Own production reliability, telephony integrations, observability, and deployments while working closely with customers to deliver high-impact, scalable solutions.