Flip (flipcx.com)

HQ
New York
Total Offices: 2
70 Total Employees
Year Founded: 2018

Flip (flipcx.com) Benefits Overview

Compensation + Benefits

Offers 401(K)

Offers company equity

Offers dental insurance

Offers health insurance

Offers mental health benefits

Offers dependent care

Offers Flexible Spending Account (FSA)

Offers vision insurance

Offers Health Savings Account (HSA)

Work-Life Balance + Wellbeing

Offers company-sponsored outings

Offers generous PTO

Provides paid sick days

Provides paid holidays

Provides floating holidays

Company Culture

Utilizes a flexible work schedule

Utilizes an open door policy that encourages accessibility

Hosts in-person all-hands meetings

Policies promote a low-ego, team-driven culture

Open office floor plan to encourage communication and collaboration

Prioritizes real-world impact of work in decision-making processes

Career Growth + Development

Regularly scheduled promotion review cycles for employees

11 Days AgoSaved
In-Office
Los Angeles, CA, USA
Artificial Intelligence • Software • Automation
Lead enterprise customer success for a Voice AI platform serving healthcare or ecommerce and retail clients. Drive implementation, product configuration, troubleshooting, adoption, ROI, and customer relationships from evaluation through renewal and expansion. Partner with Sales, Product, and Marketing to deliver outcomes, inform the roadmap, and develop customer advocacy. Initially operate as an individual contributor, then coach and scale the customer success team.
11 Days AgoSaved
In-Office
Los Angeles, CA, USA
Artificial Intelligence • Software • Automation
Manage B2B client relationships from implementation and go-live through ongoing optimization. Configure the platform, troubleshoot issues, monitor customer metrics, test experiences, document bugs and feature requests, and collaborate with Sales, Product, and Engineering. Build strong customer relationships while developing the technical, strategic, and commercial skills needed to manage increasingly complex enterprise accounts.
12 Days AgoSaved
In-Office
Los Angeles, CA, USA
Artificial Intelligence • Software • Automation
Own product direction and execution for AI-powered voice automation, workflow, and customer experience capabilities. Define priorities, specifications, success metrics, and system behavior while partnering with Engineering, Customer Success, Sales, and Marketing. Improve automation, retention, resolution rates, revenue, and customer outcomes across retail and healthcare use cases. Engage customers, evaluate edge cases and failure modes, support QA, and deliver frequent product releases.