As a Customer Success Manager at Drata, you will enhance customer experience by proactively engaging with clients, driving product adoption and renewal. You will work closely with cross-functional teams to identify value opportunities, build relationships, and ensure seamless compliance journeys for customers. Key metrics include NPS, revenue retention, and product usage. You will act as a trusted advisor to create tailored customer engagements and facilitate long-term growth.

The Sales Development Representative will drive outbound prospecting campaigns, research accounts, qualify leads, manage a sales pipeline, and set qualified meetings for Account Executives, contributing to Drata's growth in the B2B SaaS industry.

As an Account Manager at Drata, you'll manage relationships with enterprise customers, focusing on maximizing account growth through up-selling and cross-selling. You'll handle contract negotiations, maintain executive relationships, and collaborate with internal teams, all while ensuring customer success and satisfaction.