Convoso Careers In Woodlands Hills

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At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of marketing automation. Our mission is to revolutionize the contact center services industry by empowering agents to convert leads faster. That’s where you come in. We’re seeking a Python Technical Lead to help us optimize our offerings for improved performance and development.  Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines. And, most importantly, success would mean being a natural-born leader with top-notch training skills.

We are seeking a dynamic, passionate VP Sales with a strong ambition to immediately and significantly impact a growth company with a large market opportunity. The ideal candidate will be an intelligent, analytical, and creative thinker with a record of success in building and managing sales teams.  The VP Sales must play both hands-on execution and leadership roles by leading a team and when necessary personally carrying sales responsibilities as needed. The VP Sales must be willing to roll up their sleeves and actively help drive their team to close deals. 

Work with the product team, software engineering team, and project stakeholders to understand requirements translating the business needs into user stories that can be understood by the software engineer. Develop technical and system stories that support improvements to system performance, responsiveness, or scalability. Facilitate the development of standard methodology future state workflows while identifying interpersonal and technical gaps that need to be filled. Lead business process current state discovery sessions and effectively gather current state workflow. Ensure user stories meet the business objectives of the stakeholders. Leverage data to aid in making decisions and trade-offs. Support project teams during the analysis and planning stages of software development.

At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of marketing automation. Our mission is to revolutionize the contact center services industry by empowering agents to convert leads faster. That’s where you come in. We’re seeking a Technical Product Manager to help our engineering team make our product vision and strategy a reality.  Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines. And, most importantly, success would mean being a natural-born leader with top-notch collaboration and communication skills.

Learn system architecture, currently used technology, and coding style/standards. Study on-boarding documentation to align with the department’s expectations. Manage a list of bi-weekly tasks using the agile method of scrum through JIRA. Analyze our flagship applications to understand what their features aim to accomplish for our clients to better understand the business. Fully own tasks in every stage of development and complete them by the expected due date. Enhance problem solving skills to provide maintainable bullet-proof solutions. Track down, isolate and fix system bugs in a timely manner.

Drive pipeline and revenue through partner programs, hitting quarterly and annual revenue targets. Create our Partner and Alliances strategy in collaboration with Sales leadership, with the goal of driving revenue and improving customer experience through reseller, referral, and technology partners. Implement, maintain, and grow our channel program to meet the requirements of all partner types  Onboard new partners to set us both up for early success. Operationalize partner management to improve the efficiency, effectiveness, and visibility of our partner program results. Proactively engage partners on a regular basis through pipeline reviews and the like to keep us “top of mind” and to ensure we are driving value from the partnership. Collaborate with our Sales, Marketing, Product, Engineering, and Customer Success teams to foster optimal partnerships and track the success of partner programs.

At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in. We’re seeking a Marketing Project Manager to assist the Marketing Team in implementing strategic initiatives for improved efficiency and productivity. The ideal candidate will have strong project

Assist in training and developing engineering staff. Management of team to work on various projects. Develop, write and review software requirements, design specifications and test plans. Design and implement software architectures for complex applications. Deliver products with consistently high quality and reliability, in a timely and predictable manner.. Drive rigorous product releases across multiple, complex software products. Engage with customers and the head of product to ensure that product delivery obsessively aligns with customer value creation. Design, develop, and maintain new features for various web applications. Tracking down, isolating, and fixing system bugs.

Having up to 30 phone conversations per day to qualify prospects and/or demonstrate our products along with a Sales Engineer. Getting a lot of rejection, being very persistent and creative to get past the gatekeeper in order to build your pipeline via cold calling/emailing. Communicating our value proposition effectively via email and over the phone.

Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around and you are passionate about bringing your best ideas, innovations, and capabilities to customers to drive greater business value. You have impeccable relationship skills and can create win-win environments for our customers and all internal departments. Our ideal candidate will have previous Customer Success Management experience in a B2B software SaaS/subscription business model, preferably with experience in inbound call center management.

You will become a product expert in order to lead a team of passionate product enthusiasts, trusted advisors, and customer advocates each of whom have different levels of product knowledge. It will be your responsibility to coach and mentor your team to help them become product experts and the best professional versions of themselves. You will thrive being hands-on in a very-fast paced environment where you will work with up to numerous tools and systems to manage the entire customer lifecycle. There is a constant need to stay focused and prioritize, as one week may be very different then the next. We have proven that we can close and deliver customers. We need a strong leader to implement metrics in order to identify customers at risk of churn while creating strategies to increase product adoption which will ultimately lead to an increase in customer lifetime value.