Community Health Systems Benefits Overview

Leads enterprise change management strategy and execution for complex organizational transformation initiatives. Develops methodologies, governance, impact assessments, stakeholder engagement, communications, training, resistance-management, and adoption plans. Partners with executives, HR, communications, project, and operational teams to drive readiness and sustainable adoption. Builds organizational change capability through tools, coaching, education, and change networks while monitoring adoption metrics and coordinating concurrent initiatives.

Leads complex, multi-facility Oracle Health EHR and Cerner implementation projects from planning through stabilization. Manages scope, budgets, vendors, risks, milestones, stakeholder engagement, executive reporting, PMO governance, and change management. Coordinates hospital executives, physicians, clinical staff, technical teams, and vendor resources to deliver high-visibility initiatives on time and within budget. This fully remote role requires approximately one trip per month, with increased travel during deployments and go-live support.

Provides tier-one and tier-two technical support for hardware, software, connectivity, and end-user systems. Troubleshoots moderately complex issues, performs root-cause analysis, manages service tickets, maintains knowledge documentation, supports onboarding and training, and collaborates with information technology teams on service improvements. Requires three to five years of service desk or technical support experience, with Athena and EDI/EFT payer enrollment experience preferred.