Jobs at Ciena

Manage multiple managed-services delivery projects from quote acceptance through service activation and performance reporting. Coordinate customers, partners, suppliers, sales, product, supply-chain, and technical teams while controlling scope, schedules, costs, resources, risks, and service quality. Serve as the customer escalation point, provide executive communications, monitor incidents and SLAs, coordinate field engineers, and drive customer satisfaction. The role requires extensive ICT project-management experience, strong communication and negotiation skills, and willingness to travel.

Leads global sales growth for Ciena’s semiconductor and component portfolio within Cloud and AI markets. Develops sales strategies, business plans, and customer relationships across hyperscalers, data centers, OEMs, ODMs, and ecosystem partners. Drives adoption of electro-optic assemblies, modules, and intellectual property while coordinating with product, engineering, marketing, legal, finance, and services teams. Engages executive stakeholders, exceeds sales targets, manages complex sales processes, and reports on direct and indirect opportunities. Approximately 35% travel is required.

Lead global M&A, strategic investments, partnerships, and other complex transactions for Ciena’s Legal Department. Responsibilities include legal due diligence, deal structuring, negotiation, transaction execution, closing, post-close integration, venture capital investments, commercial technology transactions, and process improvement using AI. The role partners with the Chief Strategy Office, legal leadership, executives, cross-functional teams, and external counsel.

Leads customer-facing service delivery projects across the full lifecycle, coordinating scope, schedules, resources, milestones, risks, budgets, and communications. The role manages cross-functional collaboration among customers, engineering, sales, finance, partners, and service delivery teams. It oversees network lifecycle activities including design, deployment, migration, and validation, while ensuring delivery commitments, customer outcomes, and financial objectives are met.

Provide remote and on-site technical support for Ciena telecommunications products, including on-call coverage. Diagnose complex network issues using debugging tools, lab research, and root cause analysis. Escalate incidents and communicate field concerns across Design, Supply Chain, Quality Assurance, Product Management, Publications, and Training teams. Create and maintain technical documentation, knowledge-base articles, and field service bulletins while contributing to customer issue resolution and knowledge sharing.

Directs a global cloud networking sales engineering team supporting major customers across the Northwest region. Leads solution engineering, technical sales engagements, customer strategy, forecasting, product introductions, and cross-functional collaboration with engineering, operations, services, and product teams. Develops cloud networking solutions spanning software, routing, edge, optical, and data center interconnect technologies. Presents strategy reviews to senior management and travels at least 25%, including occasional international travel.

Designs and executes network test plans, supports optical and Ethernet network deployment, commissions Ciena equipment, provisions services, analyzes optical performance, troubleshoots issues, trains customers on network management systems, and produces technical documentation. The role provides onsite subject matter expertise at Scott AFB and supports network modernization, interoperability, and implementation across Layer 0 through Layer 2, with some Layer 3 responsibilities.

The Global Process Owner for S&OP leads the design and continuous improvement of the S&OP process, ensures collaboration across functions, and drives digital transformation and automation within the organization.