Jobs at Caylent

Build and operate enterprise Amazon Connect contact centers and AI agents. Implement generative AI (Bedrock/Claude), serverless backends, CDK IaC, observability, testing, and integrations with CRMs and analytics. Own delivery from code to production, mentor engineers, and support customer-facing technical workstreams.

Lead client cloud architecture engagements, design and implement scalable AWS infrastructure, and guide re-platforming and modernization initiatives. Build Infrastructure as Code, observability, monitoring, automation, and security solutions using AWS and partner tools. Lead cross-functional teams, establish runbooks, conduct code reviews, coach engineers, engage clients, and support continuous improvement. The role also involves technical presentations, documentation, vendor relationships, open-source contributions, and occasional travel.

Lead the product workstream in client AI engagements: assess product teams, design future-state PDLC, coach PMs on AI-native workflows, scope prototypes, write executable specs and Sprint Charters, design PM training, and feed field insights into agent tooling and methodology improvements.

Lead AI engagements, shaping strategy and architecture. Engage with various stakeholders, design AI operating models, and facilitate workshops. Drive expansion opportunities and contribute to internal frameworks.

The AI/ML Engineering Manager leads a team of ML engineers and architects, managing hiring, performance, and customer engagements while providing technical guidance in ML operations and architecture.