Jobs at Carrington Holding Company, LLC

Reviews loss mitigation underwriting decisions, approvals, denials, income calculations, and modification conversions for accuracy and regulatory compliance. Ensures files are complete, properly documented, and tasks are correctly completed in Fiserv. Tracks errors, reports trends, supports process improvements, trains new hires, and assists leadership with projects.

Processes, reviews, prepares, monitors, and delivers mortgage loan modification collateral documents for recording, agencies, custodians, and collateral departments. Tracks vendor recording timelines, resolves exceptions and rejects, requests delivery extensions, ensures document execution and timely fulfillment, and provides loan status reporting. Requires mortgage experience, knowledge of loss mitigation programs and regulatory document requirements, and intermediate Microsoft Suite skills.

Leads investor accounting activities for mortgage servicing, including complex reconciliations, investor reporting, custodial account reporting, discrepancy resolution, Regulation AB compliance, and client inquiries. Serves as an Investor Accounting subject matter expert, mentors junior staff, supports special projects, and helps ensure reporting deadlines and account balances are met.

Leads post-close mortgage loan operations across all origination channels, including loan delivery, endorsements, records management, due diligence, compliance, quality control, and risk management. Oversees managers and staff, establishes performance standards, audits operations, resolves issues, develops training, partners with IT on system improvements, and collaborates with capital markets, servicing, treasury, operations, vendors, and senior leadership.

Manages payment posting instructions and trial, repayment, and forbearance plans for loss mitigation accounts. Sets up and monitors payment plans, updates Fiserv records, codes trial payments, resolves loan-level issues, performs root cause analysis, and supports process improvements. The role requires obtaining state licenses across 20 states within six months, strong organization, attention to detail, and on-site work in Orange.

Negotiates short sale and deed-in-lieu offers with borrowers’ representatives, real estate agents, attorneys, and other authorized parties. Evaluates offers against property valuations, formulates counteroffers, analyzes loss severity, communicates approvals or declines, postpones foreclosure sales when needed, and submits negotiated files for management approval. The role requires mortgage and real estate knowledge, negotiation skills, regulatory compliance, and proficiency with Microsoft Office.

Develop and maintain mortgage broker and seller relationships to drive wholesale and correspondent loan production. Identify and approve new partners, explain loan programs and policies, train partners on submission and underwriting systems, manage the loan pipeline, and coordinate with processing, underwriting, closing, and funding teams. Ensure regulatory deadlines and compliance requirements are met while providing strong service throughout the loan process.

Leads collateral analysts by managing escalations, mentoring staff, monitoring production, and driving operational improvements. Analyzes large datasets, reports, pipeline movement, inventory, and collateral exceptions. Coordinates with management, custodians, investors, vendors, and stakeholders to resolve mortgage documentation issues and support loan certification and transaction processes. Ensures adherence to service standards, company policies, and applicable regulations.

Processes loss draft and property damage claims, checks, documents, inspections, and claim packages. Reviews repair estimates, depreciation, costs, and draw eligibility; evaluates exceptions and claim risk; initiates fraud processes when needed; monitors vendor service quality; handles customer inquiries; and ensures compliance with company policies and applicable laws.

The Loss Mitigation Specialist assists mortgage borrowers with foreclosure alternatives, including loan modifications, repayment plans, forbearances, reinstatements, and partial claims. Responsibilities include handling inbound and outbound calls, reviewing financial hardship documentation, communicating approval decisions and requirements, resolving title and documentation issues, coordinating escalations, and maintaining compliance with applicable laws, regulations, and government mortgage programs.

Coordinates post-closing loan modification collateral documents, including receipt, review, tracking, recording, and delivery to agencies, custodians, and internal departments. Ensures compliance with FHA, VA, USDA, HAMP, and Ginnie Mae requirements; tracks third-party vendor recording timelines; witnesses document execution; assists with title issues; and prepares loan status reports.

Provides onsite administrative support for post-foreclosure and REO property processes. Responsibilities include managing inboxes, researching properties and documents, processing and routing mail, completing data entry and task scripts, notarizing sale documents, supporting vendors, auditing files for compliance, and maintaining confidential records. The role requires accurate multitasking, strong communication and organization skills, and regular use of mortgage servicing and document management systems.

Develop and maintain broker and seller relationships to sell wholesale and correspondent mortgage loan products. Source and approve new brokers, train and advise on company programs and systems, act as liaison across underwriting/processing/closing to ensure timely loan closings and purchases, manage pipeline and CRM, ensure regulatory and company compliance, and provide high-level customer service.

Analyzes and reconciles mortgage collateral documentation, reports, inventories, exceptions, and file locations across custodians. Resolves documentation issues, manages assigned collateral pipelines, supports certifications and repooling, prepares management reporting, tracks collateral movement, and coordinates with custodians, vendors, and clients. The role also supports process training, audits, risk mitigation, and maintenance of collateral procedures and documentation.

Prepares, files, and tracks FHA home retention claims according to investor, insurer, HUD, and CMS guidelines. Reconciles claim proceeds with loan balances, escrow, and advances; corrects errors; provides posting instructions; maintains audit files and documentation; monitors deadlines and follow-ups; and escalates denials, delays, and processing issues. Requires strong organization, communication, accuracy, problem-solving, and mortgage servicing knowledge.

Educates mortgage borrowers about loss mitigation options, including loan modifications, repayment plans, forbearances, and reinstatements. Reviews hardship documentation, determines eligibility, communicates approvals or denials, follows up on required agreements and documents, explains delinquency resolution timelines, addresses title issues, and escalates complaints or disputes. Maintains compliance with mortgage servicing policies, government program requirements, and applicable laws.

Coordinates receipt, review, tracking, recording, and delivery of mortgage loan modification collateral documents to agencies, custodians, and internal departments. Ensures compliance with HAMP, FHA, VA, USDA, and Ginnie Mae requirements, assists with title issues, monitors third-party recording vendors, witnesses document execution, and prepares loan-status reporting.

Supervise mortgage liquidation staff handling short sales and deeds in lieu transactions. Oversee negotiations, investor approvals, compliance, foreclosure postponements, escalated calls, audits, reporting, and variance exceptions. Support timely resolution of borrower and real estate transactions, manage department performance, prepare responses for stakeholders, and create remediation plans. The role includes mediation or settlement attendance and travel up to 10%.

Reviews loss mitigation underwriting decisions, approvals, denials, income calculations, and final modification calculations for accuracy and compliance. Verifies file completeness, documentation, task completion, and adherence to company policies and regulations. Tracks errors, reports trends, supports process improvements, trains new hires, assists leadership, and contributes to special projects.

Lead teams managing mortgage collateral, document custody, GSE pool certification, repool and investor sale collateral needs, eNote implementation, policies, controls, reporting, vendor relationships, and compliance to ensure document integrity and regulatory adherence.